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Capture 2.xproblemUrgent

Matterport Capture App Shutting Down4794

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In the middle of a large commercial scan. Everything going great. Head up to the fifth floor and the light is not conducive, so we pause for two hours and then restart iPad and scanner to finish the model. Place the scanner back on a previous SP - spins, transfers, aligning....App closes and back to the home screen. No warning, no error messages, just shuts down. Tried multiple locations in the model to start from again and again - same results. No choice other than to initiate a new model and everything works as it should for the duration of the job. Scanned another space this morning, no problems. Suggestions are welcome, but we are early adopters and frequent producers of MP models and have never had this happen before. I'll blame a glitch in the matrix and not bother with the lackluster MP support, so I figured on commenting here about our issue because apparently "they read every word" of the MUG.
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DanSmigrod private msg quote post Address this user

Start here (even while we re-read your post):

Emergency Check List: Matterport Capture App

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DanSmigrod private msg quote post Address this user

Also see this post yesterday (Moonday, 12 June 2017) by @Integratedman whom identified a known firmware issue that he says Matterport will push-out in the next week:

Camera not completing exterior 360 pans

Does any of the description here match what's happening to you?

From yesterday's discussion was this suggested workaround ...

Originally Posted by @TrustedPhotoDC
Creating a 360 View indoors.
Relaunching the Capture App. (Kill app)
Cycling the camera.

Create a new model, create a single scan point then try a 360 View again after relaunching and cycling the MP camera.

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NestorSarmiento private msg quote post Address this user
It happened to me once. In my case, the problem was one of the last scans I did. I deleted two or three scans, after that I was able to continue. Please tell how you managed to solve your problem. Thanks and good luck!

*edit* I guess this applies:

"16. Duplicate the Model – and then delete some of the scans. That might help trouble-shoot"
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Invelop private msg quote post Address this user
Done everything except for duplicating and deleting some of the SPs. Will try asap. Thanks for the tips Mohels.
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Update - figured it out by virtue of extensive troubleshooting, updating, power cycling, etc.
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