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Support

Matterport Adds Live Chat: Sales & Support?4199

WGAN Forum
Founder
DanSmigrod private msg quote post Address this user
Hi All,

I notice today (29 March 2017) that Matterport added live chat for sales and support to some of its website.

If you are having trouble getting a fast reply from support, try this Matterport Page.

It looks like they try to force you to enter your email address to triage the inquiries first; BUT, if you wait long enough - without entering your email address - you get a real person at Matterport.

It's not clear if that person is sales or support. My guess is that Matterport is rolling it out with sales first.

Below is a chat exchange I had earlier today (Wednesday, 29 March 2017).

I was surprised by the answer that Matterport would consider using its platform for a space of 40,000 SQ FT with 300+ scans (sounds like a sales person saying that) because their support site officially says models larger than 200 scans are not supported and prone to [multiple issues].

If I am wrong about any of the above, please post below ...

Best,

Dan

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Post 1 IP   flag post
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Member
Property3dNZ private msg quote post Address this user
Wow! That's exciting I wonder how much hands on training the guys looking after it have had.....
Post 2 IP   flag post
WGAN Forum
Founder
DanSmigrod private msg quote post Address this user
@Property3dNZ

Obviously not enough support training that the answer was wildly differed from their support site.

Since Matterport reads every word of our Forum, I could imagine that there will be some discussion about checking the We Get Around Network Forum knowledge base before answering.

Dan

P.S. Time to head out for dinner
Post 3 IP   flag post
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Member
Property3dNZ private msg quote post Address this user
@DanSmigrod

Isn't it business 101 to know what your talking about lol!

Thanks for yet another brilliant update Dan!

Marcia

Ps I'm having lunch
Post 4 IP   flag post
StevenHattan private msg quote post Address this user
@DanSmigrod You're cracking me up. hahahaha I'm sure Matterport will be checking this forum for answers. haha

Enjoy dinner.
Post 5 IP   flag post
justinv private msg quote post Address this user
@DanSmigrod

I cannot believe they have a living person online answering chat boxes. Of course it is sales force but maybe in future it will include support.

Did you ever see a job posted for that position?
Post 6 IP   flag post
3rd Party
Service
Metroplex360 private msg quote post Address this user
Kudos to Matterport for adding another great resource. The answer provided by support was excellent.
Post 7 IP   flag post
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