Connecting 3D/360° Virtual Tour Buyers to Service Providers powered by
the Most In-Depth, Relevant and Up-to-Date Content and Training for the 3D/360° Community
Join FREE! 50+ Benefits
Option #1 - Find a 3D Tour Photographer Map
We Get Around Network Find a Pro Service
Matterport Service Provider? Join We Get Around Network
Option #2 - Book a Matterport Pro in 60 Seconds
We Get Around Network Instant Booking Service
Powered by Koaware. Matterport Service Provider (USA)? Join KoaWare Free! Register Now
Last 30 Days: 49,616 Page Views | 12,376 Visitors | 82 New Members
WGAN Knowledge Base | Total Posts: 61,673  |  Total Topics: 9,596
5,322 WGAN Members in 129 Countries
We Get Around Network Forum
WGAN-TV Training U in Matterport
WGAN-TV Channel
How to Make Money in the AEC Space with
Matterport with MSP ToPa 3D CEO Paul Tice
WGAN-TV: Coming Up
Thursday, 7 November 2019
Live at 5 | 5 pm ET (GMT -4)
Tomer Poran, Director, Business Dev., Head of Partnerships and New Market Development
Add to Your Calendar WGAN-TV Program Schedule | Need Help? | Podcast

Matterport Adds Live Chat: Sales & Support?4199

WGAN Forum
DanSmigrod private msg quote post Address this user
Hi All,

I notice today (29 March 2017) that Matterport added live chat for sales and support to some of its website.

If you are having trouble getting a fast reply from support, try this Matterport Page.

It looks like they try to force you to enter your email address to triage the inquiries first; BUT, if you wait long enough - without entering your email address - you get a real person at Matterport.

It's not clear if that person is sales or support. My guess is that Matterport is rolling it out with sales first.

Below is a chat exchange I had earlier today (Wednesday, 29 March 2017).

I was surprised by the answer that Matterport would consider using its platform for a space of 40,000 SQ FT with 300+ scans (sounds like a sales person saying that) because their support site officially says models larger than 200 scans are not supported and prone to [multiple issues].

If I am wrong about any of the above, please post below ...




Could not convert link
Post 1 IP   flag post
Property3dNZ private msg quote post Address this user
Wow! That's exciting I wonder how much hands on training the guys looking after it have had.....
Post 2 IP   flag post
WGAN Forum
DanSmigrod private msg quote post Address this user

Obviously not enough support training that the answer was wildly differed from their support site.

Since Matterport reads every word of our Forum, I could imagine that there will be some discussion about checking the We Get Around Network Forum knowledge base before answering.


P.S. Time to head out for dinner
Post 3 IP   flag post
Property3dNZ private msg quote post Address this user

Isn't it business 101 to know what your talking about lol!

Thanks for yet another brilliant update Dan!


Ps I'm having lunch
Post 4 IP   flag post
StevenHattan private msg quote post Address this user
@DanSmigrod You're cracking me up. hahahaha I'm sure Matterport will be checking this forum for answers. haha

Enjoy dinner.
Post 5 IP   flag post
justinv private msg quote post Address this user

I cannot believe they have a living person online answering chat boxes. Of course it is sales force but maybe in future it will include support.

Did you ever see a job posted for that position?
Post 6 IP   flag post
3rd Party
Metroplex360 private msg quote post Address this user
Kudos to Matterport for adding another great resource. The answer provided by support was excellent.
Post 7 IP   flag post
62428 7 7
This topic is archived. Start new topic?