Connecting 3D/360° Virtual Tour Buyers to Service Providers powered by
the Most In-Depth, Relevant and Up-to-Date Content and Training for the 3D/360° Community
Join FREE! 50+ Benefits
Should I buy a Camera? Quiz How Much to Start 3D Tour Business? Calculate How Much Can I Make as a Pro? Calculate Win More Listings? Calculate
Option #1
Find a 3D Tour Photographer Map
We Get Around Network Find a Pro Service
Matterport Service Provider? Join We Get Around Network
Option #2
Book a Matterport Pro in 60 Seconds
We Get Around Network Instant Booking Service
Powered byKoaWare
Matterport Service Provider (USA)? Join KoaWare Free! Register Now
Last 30 Days: 49,750 Page Views | 12,156 Visitors | 78 New Members
WGAN Knowledge Base | Total Posts: 60,231  |  Total Topics: 9,316
5,176 WGAN Members in 129 Countries
We Get Around Network Forum
WGAN Training Academy (Learn more)
WGAN-TV Channel
Intro 101 to Matterport for Pro Photographers
with Matterport's Jonathan Buckley and Amir Frank
WGAN-TV: Coming Up
Live at 5
5 pm EDT (GMT -5)
Tuesday, 27 August 2019
Add to My Calendar WGAN-TV Program Schedule | Need Help? | All Videos
3D ShowcaseBrowserproblem

Issues With Firefox3883

Standard
Member
Senojev private msg quote post Address this user
Hi everyone - I am a new user and have been working on building up my experience. Thanks for the wealth of information the Forum provides. My first two models came out better than I expected and looked very good on my iPad. However, when I viewed both of them on my iMac and MacBook panning was very slow and jerky and moving through a room had the same issues. Both computers are relatively new, have plenty of RAM and fast processors so I can't believe it is a hardware issue. Switching browsers from Firefox to Safari solved the issue. Is this an issue with Firefox or its set-up?
Post 1 IP   flag post
3rd Party
Service
Metroplex360 private msg quote post Address this user
@Senojev I noticed that Matterport's servers seemed slow tonight. Matterport uses Amazon's Cloud - so my suspicion was that it was ME, not them.

I'm making an assumption that it might be the loading speed that you were experiencing. Check again tomorrow -- and if in doubt, you might try viewing the tour via your mobile phone using your mobile carrier's network.

I did note that you mentioned it ran well in Safari and not Firefox -- and I wanted to mention that Firefox and Safari use DNS to resolve connections in a different manner. It could be that there was an issue with Amazon that was handled but Firefox was querying the trouble spot. Safari, being a new connection, was having no trouble. If your mobile device was also not experiencing problems, I'd say it would support that.

--

Regardless - I'm taking a shot in the dark. Has this problem been going on for multiple days?
Post 2 IP   flag post
60971 2 2
This topic is archived. Start new topic?
destitute