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Adviceproblem

Unable to view model on mobile device3458

grmngrl private msg quote post Address this user

This is what I get when I try to view a MP model on my phone or iPad. It looks like it is trying to open it in the 3D Showcase app but it doesn't open. Anybody experiencing the same? I'm using an iPhone 7 and iPad pro.
Post 1 IP   flag post
Queen_City_3D private msg quote post Address this user
Try opening the model in Safari with the URL link instead?
Post 2 IP   flag post
grmngrl private msg quote post Address this user
@Queen_City_3D that's what happens when I click on a link in an email for example. It opens the 3D Showcase app and then it doesn't load.
Post 3 IP   flag post
alsangio private msg quote post Address this user
The 3D showcase is not working for me at all
Post 4 IP   flag post
360showcaseUSA private msg quote post Address this user
WIFI strength and age device are important considerations.
Post 5 IP   flag post
Queen_City_3D private msg quote post Address this user
What link are you trying to open?

Can you open this link?

https://my.matterport.com/show/?m=gjb7UUq4JmS

I've seen some people send the workshop link by mistake and not the model link.
Post 6 IP   flag post
360showcaseUSA private msg quote post Address this user
Opens fine for me. I am on an iMac 5 on pretty good WIFI connection
Post 7 IP   flag post
grmngrl private msg quote post Address this user
@Queen_City_3D clicking on your link gets me to that option. It doesn't just open the link in safari anymore. I have to copy the link and paste it in to the address bar for the model to be displayed.
Post 8 IP   flag post
Chadcloses private msg quote post Address this user
I had the same issue today. Tried to load a tour I had downloaded on my iPad and it wouldn't work.
Post 9 IP   flag post
Chadcloses private msg quote post Address this user
I clicked on your link and it opened my matterport app. But got the same icon you posted.
Post 10 IP   flag post
grmngrl private msg quote post Address this user
@Chadcloses I solved the problem: when that happens you just need to click on the very top right- go to matterport.com and it opens the browser again.
Post 11 IP   flag post
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