Connecting 3D/360° Virtual Tour Buyers to Service Providers powered by
the Most In-Depth, Relevant and Up-to-Date Content and Training for the 3D/360° Community
Join FREE! 50+ Benefits
Option #1 - Find a 3D Tour Photographer Map
We Get Around Network Find a Pro Service
Matterport Service Provider? Join We Get Around Network
Option #2 - Book a Matterport Pro in 60 Seconds
We Get Around Network Instant Booking Service
Powered by Koaware. Matterport Service Provider (USA)? Join KoaWare Free! Register Now
Last 30 Days: 49,616 Page Views | 12,376 Visitors | 83 New Members
WGAN Knowledge Base | Total Posts: 61,694  |  Total Topics: 9,603
5,324 WGAN Members in 129 Countries
We Get Around Network Forum
WGAN-TV Training U in Matterport
WGAN-TV Channel
How to Make Money in the AEC Space with
Matterport with MSP ToPa 3D CEO Paul Tice
WGAN-TV: Coming Up
Thursday, 7 November 2019
Live at 5 | 5 pm ET (GMT -4)
Tomer Poran, Director, Business Dev., Head of Partnerships and New Market Development
Add to Your Calendar WGAN-TV Program Schedule | Need Help? | Podcast
AdviceBusiness FormsScans

Service Agreements3112

james private msg quote post Address this user
What do YOU make sure your customers know/agree to before you show up and scan?

For example, do you stress the point that you will turn up and scan the property as it is, and that it is not your job to clean up mess?

Please feel free to share.
Post 1 IP   flag post
3rd Party
ArtisticConcepts private msg quote post Address this user
I tell the client that the pain and the beauty of it is that it is an "honest medium"

Buyers don't feel tricked

But we can't fix anything
Post 2 IP   flag post
james private msg quote post Address this user
@ArtisticConcepts Agree - important that the customer knows that this camera, in particular, can't lie. Unlike a wide angle lens shot that is purposefully deceiving.

Property owners may not like this, but it is better in the long run.
Post 3 IP   flag post
3rd Party
Metroplex360 private msg quote post Address this user
Most of my realtor clients are pretty well prepared. I do a fair share of prepping homes and businesses when it comes to making things tidy. I will also swap lightbulbs between rooms if needed.

I want to be rehired!
Post 4 IP   flag post
james private msg quote post Address this user
@Metroplex360 I think it would be unfair just to turn up and scan without giving your client any info on what's needed.
It IS fair to tell them exactly how to prep the space, then if they ignore your (hopefully) detailed tips, that's their problem. You want to be rehired but you don't want to be treated like a fool.
Post 5 IP   flag post
Jamie private msg quote post Address this user
I send them a checklist when they book (new client) existing ones know the rules.
I have an email address specifically for this purpose. The signature has information with hyperlinks for terms and conditions and a checklist and a request for any branding. This way I prepare them so they are aware the property needs to be staged just like an open house. It has definitely helped and saves issues when the place is not ready. Learn from experience
Post 6 IP   flag post
frstbubble private msg quote post Address this user
Staging document provided to client via email.
Post 7 IP   flag post
62449 7 7
This topic is archived. Start new topic?