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iOS 10.0.2-Any Issues on iPad Pro 128GB 9.7?2757

WGAN
Founder
DanSmigrod private msg quote post Address this user
Hi All,

Help please ...

We need the Matterport Community to rally ...

A Forum Member is having trouble uploading today (Saturday, 24 September 2016).

He is running 10.0.2 on an iPad Pro 128 GB 9.7 (wi-fi only).

Anyone experiencing any upload problems with iOS 10.0.2 while running the current Matterport Capture app (Version 2.20 | last updated 18 August 2016).

Anyone know details about a potential Matterport bug, as relayed by @PhotoJoe after chatting with Matterport Support today. (In this Forum discussion.)

Best,

Dan
Post 1 IP   flag post
Lizzg private msg quote post Address this user
@DanSmigrod,
Can one log in to Joe's MP account and upload his model?

Lizzg
Post 2 IP   flag post
WGAN
Founder
DanSmigrod private msg quote post Address this user
Lizzg,

Good thinking. Unfortunately note.

Dan
Post 3 IP   flag post
Photo
Sparc
JonJ private msg quote post Address this user
I am not sure if this is what @Lizzg was suggesting, but can @PhotoJoe log into another users account and upload it to someone else's account? I would be willing to give him permission to try and upload it to my account and see if that makes any differnce.
Post 4 IP   flag post
jntooker private msg quote post Address this user
YUP. I had an issue last week trying to upload. Not exactly the same as our other friend though. The capture app reported it was fully uploaded but it wasn't showing up in my models.

Finally, I changed the name and re-uploaded. Once I did that, both the old and new models showed up immediately in my matterport showcase as processing models. And it took forever.
Post 5 IP   flag post
Tosolini
Productions
Tosolini private msg quote post Address this user
I just finished a long project (430 scans), on my iPad Pro 128GB 9.7 with iOS9.3.4 and Capture 2.2 (372.13684) app. I'm experiencing uploading issues too. This model should take a while to upload, instead it uploads in a matter or seconds.

My sense is that it's uploading only the metadata, but no actual raw data. I'll escalate to support.
Post 6 IP   flag post
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