Connecting 3D/360° Tour Buyers to Service Providers powered by
the Most In-Depth, Relevant and Up-to-Date Content for the 3D/360° Community
Join FREE! 50+ Benefits
Should I buy a Camera? Quiz How Much to Start 3D Tour Business? Calculate How Much Can I Make as a Pro? Calculate Win More Listings? Calculate
Option #1
Find a 3D Tour Photographer Map
We Get Around Network Find a Pro Service
Matterport Service Provider? Join We Get Around Network
Option #2
Book a Matterport Pro in 60 Seconds
We Get Around Network Instant Booking Service
Powered byKoaWare
Matterport Service Provider (USA)? Join KoaWare Free! Register Now
Last 30 Days: 49,208 Page Views | 11,874 Visitors | 83 New Members
WGAN Knowledge Base | Total Posts: 60,172  |  Total Topics: 9,308
5,166 WGAN Members in 129 Countries
We Get Around Network Forum
WGAN Training Academy (Learn more)
WGAN-TV Channel
CAPTUR3D Training for Matterporters: Part 5 of 5
with Phoria (CAPTUR3D) COO Steven Kounnas
WGAN-TV: Coming Up
Live at 5
5 pm EDT (GMT -5)
Tuesday, 20 August 2019
Add to My Calendar WGAN-TV Program Schedule | Need Help? | All Videos
TroubleShoot

Models still not uploading2732

PhotoJoe private msg quote post Address this user
9I've tried everything. What would happen if I deleted the capture app and reinstalled it? Sometimes that helps with other apps. Would I lose all of my scans that haven't been uploaded?
Post 1 IP   flag post
Queen_City_3D private msg quote post Address this user
I would suspect that you would most definitely lose those scans. After all, where else would they be stored?
Post 2 IP   flag post
ron0987 private msg quote post Address this user
Photojoe do have access to second Ipad, run 2 scans delete the app and reinstall the capture app, in some cases I have seen data saved but have never tried it with capture. If you do this please post results.

Ron
Post 3 IP   flag post
Basic
Member
frstbubble private msg quote post Address this user
Two ways to ensure you will not lose the scans.

*Preferred* Get iExplorer you might be able to use the iTunes app. Copy everything in the Matterport app folder to your computer. If the models are not there when you reload the app restore the folder to the iPad.

Use iCLoud back make sure your Matterport app is included in the backup. Remove and reinstall app. In a couple of days the data may show back up.
Post 4 IP   flag post
60908 4 4
This topic is archived. Start new topic?
destitute