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marcdempsey private msg quote post Address this user
I do 3D tours for several builders in our area. One of them has their own account through an agent. We did a 3D tour yesterday however uploaded to the wrong account. Can I transfer 3D tour between accounts or do I have to re-upload to the right account.
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CLE3D private msg quote post Address this user
I was told you can't transfer, but just re-upload on the correct account. You'll only be charged once, so them just rectify in accounting/billing.
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Shawen private msg quote post Address this user
You can transfer models between accounts. You have to open up a ticket with Matterport support and tell them which model and which accounts and they can take care of it. I just had them move two models between accounts.
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CLE3D private msg quote post Address this user
@Shawen Good to know, last I asked, maybe 2 months ago, they said they'd only do that in a case of someone acquiring different accounts. Glad to have some ammo next time I need to do it, thanks!
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pixelray private msg quote post Address this user
Wow. I asked MP to do the same thing for me and they said they couldn't.
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