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problem

Workshop: space stats on the blink again2374

JC3DCX private msg quote post Address this user
Is it only me or are other members also having trouble with spaces showing 0 in the statistics window in workshop? I have reported it and it was fixed and this morning back to zero.
Post 1 IP   flag post
3Dwalkmethru private msg quote post Address this user
Yes has been going on off and on for about a week, they do reset it so good news is data is not lost. Send Matterport a ticket they will reset it for you.
Post 2 IP   flag post
ArchimedStudio private msg quote post Address this user
Hi,

I also have the same problem. I wrote to support twice. The first time, they told me they manually fixed the problem.
The second time, here is the reply I received :

"I spoke with our QA team about this Stats issue you're experiencing. Each day, when the stats are calculating, they display as Zeroes, at approximately 8 -9 AM US Central Standard Time. This is a bug we are addressing to fix. Your stats will appear as such until updates and calculations are compete beyond this time frame."

So apparently, it is known, being worked on, and we will not lose any data.

I hope this helps.
Matt
Post 3 IP   flag post
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