Connecting 3D/360° Virtual Tour Buyers to Service Providers powered by
the Most In-Depth, Relevant and Up-to-Date Content and Training for the 3D/360° Community
Join FREE! 50+ Benefits
Should I buy a Camera? Quiz How Much to Start 3D Tour Business? Calculate How Much Can I Make as a Pro? Calculate Win More Listings? Calculate
Option #1
Find a 3D Tour Photographer Map
We Get Around Network Find a Pro Service
Matterport Service Provider? Join We Get Around Network
Option #2
Book a Matterport Pro in 60 Seconds
We Get Around Network Instant Booking Service
Powered byKoaWare
Matterport Service Provider (USA)? Join KoaWare Free! Register Now
Last 30 Days: 48,209 Page Views | 12,218 Visitors | 68 New Members
WGAN Knowledge Base | Total Posts: 60,909  |  Total Topics: 9,448
5,240 WGAN Members in 129 Countries
We Get Around Network Forum
WGAN-TV Training U in Matterport
WGAN-TV Channel
Matterport Capture and 3D Showcase Apps
Demo and Discuss with Matterport's Amir Frank
WGAN-TV Training U
19 Subject 'Matter' Expert Instructors
25+ Courses | 11+ Major Topics
Training via Recorded Videos
More Info WGAN-TV Program Schedule | Need Help? | Podcast
problem

Workshop: space stats on the blink again2374

JC3DCX private msg quote post Address this user
Is it only me or are other members also having trouble with spaces showing 0 in the statistics window in workshop? I have reported it and it was fixed and this morning back to zero.
Post 1 IP   flag post
3Dwalkmethru private msg quote post Address this user
Yes has been going on off and on for about a week, they do reset it so good news is data is not lost. Send Matterport a ticket they will reset it for you.
Post 2 IP   flag post
3D Renderings
AEC Elevation Drawings
ArchimedStudio private msg quote post Address this user
Hi,

I also have the same problem. I wrote to support twice. The first time, they told me they manually fixed the problem.
The second time, here is the reply I received :

"I spoke with our QA team about this Stats issue you're experiencing. Each day, when the stats are calculating, they display as Zeroes, at approximately 8 -9 AM US Central Standard Time. This is a bug we are addressing to fix. Your stats will appear as such until updates and calculations are compete beyond this time frame."

So apparently, it is known, being worked on, and we will not lose any data.

I hope this helps.
Matt
Post 3 IP   flag post
61658 3 3
This topic is archived. Start new topic?
destitute