Connecting 3D/360° Virtual Tour Buyers to Service Providers powered by
the Most In-Depth, Relevant and Up-to-Date Content and Training for the 3D/360° Community
Join FREE! 50+ Benefits
Should I buy a Camera? Quiz How Much to Start 3D Tour Business? Calculate How Much Can I Make as a Pro? Calculate Win More Listings? Calculate
Option #1
Find a 3D Tour Photographer Map
We Get Around Network Find a Pro Service
Matterport Service Provider? Join We Get Around Network
Option #2
Book a Matterport Pro in 60 Seconds
We Get Around Network Instant Booking Service
Powered byKoaWare
Matterport Service Provider (USA)? Join KoaWare Free! Register Now
Last 30 Days: 47,261 Page Views | 12,050 Visitors | 68 New Members
WGAN Knowledge Base | Total Posts: 60,843  |  Total Topics: 9,434
5,235 WGAN Members in 129 Countries
We Get Around Network Forum
WGAN-TV Training U in Matterport
WGAN-TV Channel
Matterport Capture and 3D Showcase Apps
Demo and Discuss with Matterport's Amir Frank
WGAN-TV Training U
19 Subject 'Matter' Expert Instructors
25+ Courses | 11+ Major Topics
Training via Recorded Videos
More Info WGAN-TV Program Schedule | Need Help? | Podcast
AdviceCapture 2.xproblemScanTrim

First Complete Test Scan 5000+ sq ft225

EscapeVelocity private msg quote post Address this user
I finally got my camera and then had to wait several days for my schedule to open up to try it. Comments are welcome but I'm really hoping for some explanations and guidance.

The dining room chandelier is torn at the top in most of the scans around the area also parts of the dining table show similar issues. The kitchen light and island counter top show the same issues.


I tried doing some outside patio sweeps but it was too bright I think. You can't go out the door to the patio but instead have to hit the circle on the far right of the door to go outside. Once outside you can go back inside without any problem.

What did I do wrong?

And finally - the trim tool sucks! Why is it when you make a line active you move the non-active trim line near it? UGH!!

FYI the model will only be up for a little while. I was allowed to do this but only as a test.
Post 1 IP   flag post
EscapeVelocity private msg quote post Address this user
Support responded that there's a bug in the trim tool. Engineering is going to look into the tearing issue.
Post 2 IP   flag post
61591 2 2
This topic is archived. Start new topic?