Connecting 3D/360° Virtual Tour Buyers to Service Providers powered by
the Most In-Depth, Relevant and Up-to-Date Content and Training for the 3D/360° Community
Join FREE! 50+ Benefits
Option #1 - Find a 3D Tour Photographer Map
We Get Around Network Find a Pro Service
Matterport Service Provider? Join We Get Around Network
Option #2 - Book a Matterport Pro in 60 Seconds
We Get Around Network Instant Booking Service
Powered by Koaware. Matterport Service Provider (USA)? Join KoaWare Free! Register Now
Last 30 Days: 54,863 Page Views | 12,778 Visitors | 71 New Members
WGAN Knowledge Base | Total Posts: 62,440  |  Total Topics: 9,757
5,379 WGAN Members in 129 Countries
We Get Around Network Forum
WGAN-TV Training U in Matterport
WGAN-TV: Now Playing
Virtual Tour Pro Course Creator Ben Claremont:
Top 10 Tips for Starting a Virtual Tour Business
WGAN-TV: Coming Up
Thursday, 5 December 2019
Live at 5 | 5 pm ET (GMT -4)
Thursday, 5 December 2019
Add to My Calendar WGAN-TV Program Schedule | Need Help? | Podcast
grantmuller private msg quote post Address this user
Greetings Matterport community. We just our most recent scan

https://my.matterport.com/show/?m=fKY1UegWBvZ

This is our first scan since a change in app apparently. In the dollhouse view, we notice that only one floor at a time shows up. How do we change this? This is a great opportunity for the dollhouse to do it's magic because this is a 4 level town house. Any ideas appreciated.
Post 1 IP   flag post
JohnBecker private msg quote post Address this user
In the lower right corner, you'll see the arrows pointing up and down, which you click to change floors. In between those arrows are the "layers." Click on the layers to toggle between multi-floor and single-floor view.
Post 2 IP   flag post
grantmuller private msg quote post Address this user
Great thanks! - we had found that toggle. My questions is whether we can set the toggle to multi floor so that the consumer will have multi floor set for them. Clearly we don't want the consumer to have to figure this out!
Post 3 IP   flag post
JohnBecker private msg quote post Address this user
Ah... I don't know if there's a way to make multi-floor the default. That's a good question to send to Matterport support.
Post 4 IP   flag post
grantmuller private msg quote post Address this user
Thanks John, That was a misstep for sure. They just took away the coolest part of the experience and/or added an additional navigation step that is NOT obvious. Most people that experience these scans are going to be using this technology for the first time.
Post 5 IP   flag post
JohnBecker private msg quote post Address this user
I'm not even sure people know to click on the Dollhouse or Plan view icons. I wish things were a bit more obvious.
Post 6 IP   flag post
grantmuller private msg quote post Address this user
Agreed. I have a ticket started with Support.
Post 7 IP   flag post
alx3D private msg quote post Address this user
Hey Grant. Add "&f=0" to the end of the link / embed code and it will make the multi foor the default.
Post 8 IP   flag post
JohnBecker private msg quote post Address this user
How did you come up with that, alx3D?
Post 9 IP   flag post
alx3D private msg quote post Address this user
Hey John. Nothing I did, It is one of the few things listed on the support page.
Post 10 IP   flag post
grantmuller private msg quote post Address this user
NICE!
Post 11 IP   flag post
63206 11 11
This topic is archived. Start new topic?
destitute