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grantmuller private msg quote post Address this user
Greetings Matterport community. We just our most recent scan

https://my.matterport.com/show/?m=fKY1UegWBvZ

This is our first scan since a change in app apparently. In the dollhouse view, we notice that only one floor at a time shows up. How do we change this? This is a great opportunity for the dollhouse to do it's magic because this is a 4 level town house. Any ideas appreciated.
Post 1 IP   flag post
JohnBecker private msg quote post Address this user
In the lower right corner, you'll see the arrows pointing up and down, which you click to change floors. In between those arrows are the "layers." Click on the layers to toggle between multi-floor and single-floor view.
Post 2 IP   flag post
grantmuller private msg quote post Address this user
Great thanks! - we had found that toggle. My questions is whether we can set the toggle to multi floor so that the consumer will have multi floor set for them. Clearly we don't want the consumer to have to figure this out!
Post 3 IP   flag post
JohnBecker private msg quote post Address this user
Ah... I don't know if there's a way to make multi-floor the default. That's a good question to send to Matterport support.
Post 4 IP   flag post
grantmuller private msg quote post Address this user
Thanks John, That was a misstep for sure. They just took away the coolest part of the experience and/or added an additional navigation step that is NOT obvious. Most people that experience these scans are going to be using this technology for the first time.
Post 5 IP   flag post
JohnBecker private msg quote post Address this user
I'm not even sure people know to click on the Dollhouse or Plan view icons. I wish things were a bit more obvious.
Post 6 IP   flag post
grantmuller private msg quote post Address this user
Agreed. I have a ticket started with Support.
Post 7 IP   flag post
alx3D private msg quote post Address this user
Hey Grant. Add "&f=0" to the end of the link / embed code and it will make the multi foor the default.
Post 8 IP   flag post
JohnBecker private msg quote post Address this user
How did you come up with that, alx3D?
Post 9 IP   flag post
alx3D private msg quote post Address this user
Hey John. Nothing I did, It is one of the few things listed on the support page.
Post 10 IP   flag post
grantmuller private msg quote post Address this user
NICE!
Post 11 IP   flag post
59556 11 11
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