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problem

Matterport app closing down after aligning1788

EnvisionedSpaces private msg quote post Address this user
Anyone know why the Matterport app is closing out after aligning? I'm on my second day of scanning and it backs out. Thanks
Post 1 IP   flag post
LookingGlass private msg quote post Address this user
This has happened to me. Just shutdown both the camera and the ipad and boot them back up. You should be good to go.

John
Post 2 IP   flag post
EnvisionedSpaces private msg quote post Address this user
Thanks John but It Didn't work. I have an iPad mini I'm working off of.
Post 3 IP   flag post
LookingGlass private msg quote post Address this user
That's what I have. And it was doing the same thing about two weeks ago and all I did to fix it was shut them down and it never did it again.

I'm sorry it didn't help.

John
Post 4 IP   flag post
Standard
Member
Scena private msg quote post Address this user
One of our techs did had the same issue. It's the ipad. Reboot again or clear some storage, or both.
Post 5 IP   flag post
htimsabbub23 private msg quote post Address this user
On the iPad hold down the power button and the home button which is the circle on the front for about 20 seconds it will shut down and turned back on. This is what's called a hard reset or battery pull. Let us know if this works.
Post 6 IP   flag post
EnvisionedSpaces private msg quote post Address this user
I have some big corporate accts coming up. I think it's time to purchase an iPad Pro.
I have literally 3 scans left to do on a new build model home when the app closed out.

Anyone know if an existing scan will transfer to a new iPad or do I have to rescan the model home again on the new iPad?
Post 7 IP   flag post
Standard
Member
ny360east private msg quote post Address this user
same thing happened to us a few weeks ago. Had to purchase a new ipad. No issues since. unfortunately, u have to start again with a new ipad.
Post 8 IP   flag post
59348 8 8
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