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|BrianM private msg quote post Address this user|
|I opened a support ticket last Thursday.
I finally get a response on Saturday, sadly it only read "Hi Brian." That is it!
Tried calling, now I'm in their voice mailbox system.
Are they ALWAYS this slow?
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|suncoastskyview private msg quote post Address this user|
|No. They have always been quite prompt with us.|
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|ron0987 private msg quote post Address this user|
|@BrianM, I have found it always dependent on the issue, in some cases they got right back to me. But when I have asked about color, stitching or software issues it has taken several days. It has gotten better but I have waited several days if not a week for an answer. So I have had similar issues.
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|Property3dNZ private msg quote post Address this user|
|@BrianM I've experienced the same issues Brian! Sometimes they can be great - however other times its just a painful long wait! Plus my added issue of being on the other side of the world!!|
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|StevenHattan private msg quote post Address this user|
|My experience with Matterport Customer Service is a 15 on a scale from 1-10.|
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|Metroplex360 private msg quote post Address this user|
|Yeah, they are always quick with me. Especially billing.|
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|DanSmigrod private msg quote post Address this user|
|Why Tech Support Is (Purposely) Unbearable http://www.nytimes.com/2016/07/04/technology/why-tech-support-is-purposely-unbearable.html|
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