Connecting 3D/360° Virtual Tour Buyers to Service Providers powered by
the Most In-Depth, Relevant and Up-to-Date Content and Training for the 3D/360° Community
Join FREE! 50+ Benefits
Find a 3D Tour Photographer Map
We Get Around Network Find a Pro Service
Matterport Service Provider? Join We Get Around Network
Engage an EyeSpy360 Service Provider to
Shoot, Create and Publish the tours for you.
for WGAN Forum Members
One Order  |  One Quote  |  One Contact
Book Multiple USA Commercial Locations
  • ✔  As-Builts
  • ✔  Construction Progress
  • ✔  Facillities Management
Last 30 Days: 62,924 Page Views | 16,249 Visitors | 100 New Members
WGAN Knowledge Base | Total Posts: 65,023  |  Total Topics: 10,269
5,727 WGAN Members in 133 Countries
We Get Around Network Forum
WGAN-TV Training U in Matterport
WGAN-TV Live at 5
RELA Booking/Billing Platform for Real Estate
Photographers with RELA CEO Mike Land
WGAN-TV Training U
50+ Courses | 35+ Free Courses | 50+ Subject Matter Experts
Seeking Training?
Succeed Faster WGAN-TV Program Schedule | Need Help? | Podcast
AdviceScansTips

MP Support Slower Than.....1636

BrianM private msg quote post Address this user
I opened a support ticket last Thursday.

I finally get a response on Saturday, sadly it only read "Hi Brian." That is it!

Tried calling, now I'm in their voice mailbox system.

Are they ALWAYS this slow?
Post 1 IP   flag post
suncoastskyview private msg quote post Address this user
No. They have always been quite prompt with us.
Post 2 IP   flag post
ron0987 private msg quote post Address this user
@BrianM, I have found it always dependent on the issue, in some cases they got right back to me. But when I have asked about color, stitching or software issues it has taken several days. It has gotten better but I have waited several days if not a week for an answer. So I have had similar issues.

Ron
Post 3 IP   flag post
Standard
Member
Property3dNZ private msg quote post Address this user
@BrianM I've experienced the same issues Brian! Sometimes they can be great - however other times its just a painful long wait! Plus my added issue of being on the other side of the world!!
Post 4 IP   flag post
StevenHattan private msg quote post Address this user
My experience with Matterport Customer Service is a 15 on a scale from 1-10.
Post 5 IP   flag post
MP/Embed
Founder
Metroplex360 private msg quote post Address this user
Yeah, they are always quick with me. Especially billing.
Post 6 IP   flag post
WGAN Forum
Founder
DanSmigrod private msg quote post Address this user
Why Tech Support Is (Purposely) Unbearable http://www.nytimes.com/2016/07/04/technology/why-tech-support-is-purposely-unbearable.html
Post 7 IP   flag post
65862 7 7
This topic is archived. Start new topic?
destitute