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MP Support Slower Than.....1636

Basic
Member
BrianM private msg quote post Address this user
I opened a support ticket last Thursday.

I finally get a response on Saturday, sadly it only read "Hi Brian." That is it!

Tried calling, now I'm in their voice mailbox system.

Are they ALWAYS this slow?
Post 1 IP   flag post
suncoastskyview private msg quote post Address this user
No. They have always been quite prompt with us.
Post 2 IP   flag post
ron0987 private msg quote post Address this user
@BrianM, I have found it always dependent on the issue, in some cases they got right back to me. But when I have asked about color, stitching or software issues it has taken several days. It has gotten better but I have waited several days if not a week for an answer. So I have had similar issues.

Ron
Post 3 IP   flag post
Standard
Member
Property3dNZ private msg quote post Address this user
@BrianM I've experienced the same issues Brian! Sometimes they can be great - however other times its just a painful long wait! Plus my added issue of being on the other side of the world!!
Post 4 IP   flag post
StevenHattan private msg quote post Address this user
My experience with Matterport Customer Service is a 15 on a scale from 1-10.
Post 5 IP   flag post
3rd Party
Service
Metroplex360 private msg quote post Address this user
Yeah, they are always quick with me. Especially billing.
Post 6 IP   flag post
Premium
Member
DanSmigrod private msg quote post Address this user
Why Tech Support Is (Purposely) Unbearable http://www.nytimes.com/2016/07/04/technology/why-tech-support-is-purposely-unbearable.html
Post 7 IP   flag post
53336 7 7
destitute