Connecting 3D/360° Virtual Tour Buyers to Service Providers powered by
the Most In-Depth, Relevant and Up-to-Date Content and Training for the 3D/360° Community
Join FREE! 50+ Benefits
Should I buy a Camera? Quiz How Much to Start 3D Tour Business? Calculate How Much Can I Make as a Pro? Calculate Win More Listings? Calculate
Option #1
Find a 3D Tour Photographer Map
We Get Around Network Find a Pro Service
Matterport Service Provider? Join We Get Around Network
Option #2
Book a Matterport Pro in 60 Seconds
We Get Around Network Instant Booking Service
Powered byKoaWare
Matterport Service Provider (USA)? Join KoaWare Free! Register Now
Last 30 Days: 49,284 Page Views | 12,179 Visitors | 79 New Members
WGAN Knowledge Base | Total Posts: 60,250  |  Total Topics: 9,322
5,179 WGAN Members in 129 Countries
We Get Around Network Forum
WGAN Training Academy (Learn more)
WGAN-TV Channel
Intro 101 to Matterport for Pro Photographers
with Matterport's Jonathan Buckley and Amir Frank
WGAN-TV: Coming Up
Live at 5
5 pm EDT (GMT -5)
Tuesday, 27 August 2019
Add to My Calendar WGAN-TV Program Schedule | Need Help? | All Videos
AdviceCaptureScanScans

Matter port won't align any image1612

2bookpix private msg quote post Address this user
Hi. I just got the matter port. I know how to use the equipment but for some reason the software won't align any 2 images. I've changed lighting, rooms...nothing is moving in the rooms or changed. I've also marked the windows and any mirrors. Please help! Using iPad mini
Post 1 IP   flag post
Queen_City_3D private msg quote post Address this user
How far apart are you attempting your scans?
Post 2 IP   flag post
pmjacoby private msg quote post Address this user
Here are some things that could cause this:

- direct sunlight hitting the camera
- loose, wobbly tripod head
- camera too far out of level
- scans too far apart
- unmarked mirrors & windows (not sure about this one)
Post 3 IP   flag post
danmorell private msg quote post Address this user
I like what @pmjacoby and @queen_city_3d mentioned.

I recently had a job where I had intense issues with direct and reflected sunlight that threw off every scan.

I pulled back into a controlled area I knew would work and scanned my way back to where I was until it wasn't possible to scan any longer. (no alignment)

Always check to make sure you're level. At least it's a quick easy fix if that's it. But, my vote is it's probably sunlight or your scans are too far apart.

Start at the simplest level. Do 1 scan of a controlled environment, move it 4 or so feet over and try another.

I test scan my living room ever so often just to make sure before I go out on a job, everything is charged and in working order.

Second to last resort, restart everything.
Last resort would be Matterport Support - support.matterport.com or the hotline 650.437.6159

Good luck!
Post 4 IP   flag post
DaK private msg quote post Address this user
An ipad mini first version? Will not work. I ran into the same thing. Got an ipad mini 3 and haven't had a problem since.
Post 5 IP   flag post
60990 5 5
This topic is archived. Start new topic?
destitute