Matterport Scraping Data - Contact clients direct | We Get Around Network Forum

So this is not the first time this has happened.

I have created two sample scans for this client 3 months back and have started the scanning work for them 40+ scans of their hotel. I have been working now over 3 years to get all their business 140+ properties , I have already written to the head of Accor in France telling them not to use Matterport as their data is not secure.

The sample tours had his contact details in them, as he is the sales manger for the hotel and a friend of mine.

This morning he sends me this e-mail from MATTERPORT , spamming him for business out of the UK here in DUBAI.

Why is Matterport doing this?

THIS s@#$%ˆ&t needs to stop now from Matterport. They just do the hell what they want to do , they dont care about us the MSP's at all.

What is happening with that class action lawsuit , and I hope there is something new getting launched soon that can crush Matterport once and for all.

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Quote:

Originally Posted by @Gerhard
So this is not the first time this has happened.

Originally Posted by @DanSmigrod
Hi All,

On more than one occasion, Members of the WGAN Forum have alleged that Matterport Camera Sales people are farming their clients from using their recently published Matterport Spaces 3D Tours. See an example from today below my signature (Thursday, 22 February 2018).

I simply can not imagine that Matterport leadership thinks that this is happening and does not condone this in anyway if a Matterport Sales Person is violating its company policy.

I would like to give Matterport leadership the benefit of the doubt.

Seems like Matterport needs to state:

1. Processes and procedures are in place to prevent access to the MSP database
2. Processes and procedures are in place to create a log of access (whom, when, what purpose)
3. Processes and procedures are in place to prevent Camera Sales team from seeing a real-time publishing of Matterport Spaces
4. Publish the policy that states that any Matterport Camera Sales person that does outreach based on internal or external knowledge of Matterport Spaces will be let go immediately.
5. Explain how Matterport retargeting/tracking works. For example, I publish a model, my client (real estate agent) looks at it, is my client now receiving re-targeting ads related to buying a Matterport Camera
6. Publish a copy of the Matterport Ethics Policy (that includes addressing concerns of Matterport Service Providers
7. What other processes and procedures that are in place to prevent marketing or sales from farming MSP clients?
8. How does Matterport deal with unintended consequences? For example, if there incentives for selling cameras, are Camera Sales people mining data (search for URLs of Matterport Spaces?
9. How else is Matterport pro-actively handling these allegations?
10. Has Matterport acknowledged that ethically, this is an unacceptable business practice?
11. What ethics training is in place for new hires and for the entire existing employees company wide?

What else should we ask Matterport on this topic?

Have you experienced farming of your clients by Matterport Camera Sales?

thanks,

Dan

--

Your thoughts?

Dan

3 years ago

1.48K	1.48K Gerhard private msg quote post Address this user	plus 1 plus 1 plus 1 12
	So this is not the first time this has happened. I have created two sample scans for this client 3 months back and have started the scanning work for them 40+ scans of their hotel. I have been working now over 3 years to get all their business 140+ properties , I have already written to the head of Accor in France telling them not to use Matterport as their data is not secure. The sample tours had his contact details in them, as he is the sales manger for the hotel and a friend of mine. This morning he sends me this e-mail from MATTERPORT , spamming him for business out of the UK here in DUBAI. Why is Matterport doing this? THIS s@#$%ˆ&t needs to stop now from Matterport. They just do the hell what they want to do , they dont care about us the MSP's at all. What is happening with that class action lawsuit , and I hope there is something new getting launched soon that can crush Matterport once and for all.
	3 years ago	Post 1 • IP flag post

2.67K	2.67K MeshImages private msg quote post Address this user	plus 1 plus 1 plus 1 12
	There is a simple way to stop this (in Germany). In Germany we have a so called Datenschutzbeauftragter in every city and in every state. Translation would be data protection officer. They take care about this. And they work for you - for free - because it is an offical institution. You could start there by complaining about this business behaviour. In Berlin it would be just a phone call followed by an email. Matterport will be facing serious trouble if they don´t stop this - especially in the EU. And sooner or later Matterport will have to publish these legal cases in the risk section of their annual report. This whole Matterport Scan Services issue can blow up the company. It´s a very short-sighted behaviour.
	3 years ago	Post 2 • IP flag post

56	56 MarkJohn private msg quote post Address this user	plus 1 plus 1 plus 1 6
	Im not saying you are wrong ....you know more about this than I do but your friend Elwin K***ing is on Linkedin. Are you sure the email isnt just a speculative email? Have any of his colleagues had the same email?
	3 years ago	Post 3 • IP flag post

2.03K	2.03K GarySnyder private msg quote post Address this user	plus 1 plus 1 plus 1 9
	This has been going on for years, I've lost clients due to MP poaching them. It's a simple fact as I stated more then 5 years ago. MP sales team needs to hit their monthly targets and the best place to look for leads especially warm leads is in MSP's scan data. MSP's are most gracious as they happily include their clients details in their showcases. I quit shooting MP scans years ago as MP ignores the EU Data Protection Act as they ignore any efficacy towards their MSP. @MarkJohn I suggest you go back at least 5 years in this forum and read where MP has stolen clients from MSP's as well as directly competed with them as San Francisco and London comes to mind.
	3 years ago	Post 4 • IP flag post

56	56 MarkJohn private msg quote post Address this user	plus 1 plus 1 plus 1 6
	@GarySnyder I dont use Matterport so I was unaware of the fact that they have previous form for the same thing. In Gerhards case his friends details do exist elsewhere...so as far as Im concerned my point was valid until you shone a light on the bigger picture...
	3 years ago	Post 5 • IP flag post

WGAN Fan Club Member 4.18K Website Queensland, Australia Matterport Service Partner Google Street View Trusted Photographer We Get Around Network Member	4.18K Wingman private msg quote post Address this user	plus 1 plus 1 plus 1 6
	Dan, please do a video with RJ Pitman again and he needs to explain this. He has promised they will never do it again. However they are doing it over and over again. It seems it is not enough for them to put their Capture service offer in front of every user signing in to their own Matterport accounts.. They still send emails to collaborators emails. I have received one recently on my dummy email that I have been using to stop this behavior of Matterport in the first place.
	3 years ago	Post 8 • IP flag post

WGAN Forum Founder & WGAN-TV Podcast Host 29.86K Website Atlanta, Georgia Linked In Facebook Twitter YouTube TikTok Instragram Matterport Service Partner Google Street View Trusted Photographer Zillow Certified Photographer We Get Around Network Member	29.86K DanSmigrod private msg quote post Address this user	plus 1 plus 1 plus 1 0
	@Wingman I will reach out to Matterport about scraping data - and using Collaborator accounts - to solicit Matterport Service Provider clients. Best, Dan
	3 years ago	Post 9 • IP flag post

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