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Editing Problems and Walking Tours jumping around14949

Premium
Member
North Canton, Ohio
JHFoust private msg quote post Address this user
Am I the only one having major problems with editing in Matterpot right now?
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WGAN
Forum
Founder
Atlanta, Georgia
DanSmigrod private msg quote post Address this user
https://status.matterport.com/
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Premium
Member
North Canton, Ohio
JHFoust private msg quote post Address this user
I was having issues yesterday with it taking 2-5 minutes for a snapshot to resolve. Navigating in general was very sticky for lack of a better term. Long delays when trying to set up the highlight reel. Transitions are very rough for the walkthrough. 2nd level support (Adrian I think) said they had several comments on that situation, the engineers were on it, and the best thing to do was wait it out.

Today I am in a jam on a delivery, and normal support is not answering. If there is an MSP number that gets to someone, I would like to access it. I even made a few changes and uploaded it again, to see if that breaks through on anything.

Def Open for suggestions.

Thank you!
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WGAN Standard
Member
Las Vegas
VTLV private msg quote post Address this user
It's been terrible with load times and editing gobbling up memory on the computer. Not loading 360 views and jumpy. Been that was since at least Wednesday 5/19.
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WGAN
3rd Party
Service
Member
Beijing
JuMP private msg quote post Address this user
Try below URL for your editing work, it is a mirror link that Matterport build for China area.
And run well now from China at least.

https://my.matterportvr.cn/
Post 5 IP   flag post
Premium
Member
North Canton, Ohio
JHFoust private msg quote post Address this user
VTLV - Ditto. Thanks for your comment!

JuMP - heading to try it now. Thank you for the suggestion!
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