Helping You Connect the Dots to Succeed Faster
WGAN-TV: Now Playing
Next on WGAN-TV Live at 5
Free WGAN Map
Locations of Matterport Pro3 Camera Service Providers and see the number of Matterport Pro3s and/or BLK360s for each Matterport Pro.
View WGAN Map
Contact Info
Locations of Matterport Pro3 Camera Service Providers and see name, company, website, email and mobile phone for each Matterport Pro.
Join WGAN Sponsor
Get on the Map | A Service of We Get Around Network (not affiliated with Matterport)
One Order  |  One Quote  |  One Contact
Book Multiple GLOBAL Commercial Locations
  • ✔  As-Builts
  • ✔  Construction Progress
  • ✔  Facilities Management
Last 24 Hours: 713 Unique Visitors
9,032 WGAN Members in 148 Countries
Last 30 Days: 38,564 Page Views | 18,538 Unique Visitors | 37 New Members
We Get Around Network Forum
Quick Start | WGAN Forum
ProblemsUploadingUrgent

Uploading issue - please help!!14748

trevornelson private msg quote post Address this user
I've done over 200 Matterport Tour and have never had a model/space. Right now, it is giving me an error where it looks like it starts uploading, sometimes even gets to 60-62%, and then the big red error cloud pops up, and it won't upload. I've tried the following:

Close / reopen Capture App
Disconnect from WiFi and try to upload with cell service.
Reset my phone completely.
I've even tried deleting the app, removing all my previous models, and uploading a new one, and even that isn't working.

I'm hoping it's a temporary server issue of some sort, because I have two models that I am desperate to upload! Any input is much appreciated.
Post 1 IP   flag post
WGAN Standard
Member
Birmingham, Alabama
rko1 private msg quote post Address this user
Currently we have the same issue..
Post 2 IP   flag post
WGAN Standard
Member
Birmingham, Alabama
rko1 private msg quote post Address this user
Hopefully it will be resolved soon.
Post 3 IP   flag post
WGAN Forum
Founder &
WGAN-TV Podcast
Host
Atlanta, Georgia
DanSmigrod private msg quote post Address this user



Hmmmmmm

Matterport is not showing an issue!
https://status.matterport.com/

Dan
7:30 pm EDT Saturday
Post 4 IP   flag post
WGAN Standard
Member
Birmingham, Alabama
rko1 private msg quote post Address this user
It may be a regional problem with these storms, may not even be Matterport, as it fails almost immediately in most cases. Only thing to do is wait a few and keep trying. Thanks Dan..
Post 5 IP   flag post
Jrphoto private msg quote post Address this user
Same problem here
I successfully uploaded a number of models today but the last two failed
Post 6 IP   flag post
grmngrl private msg quote post Address this user
@trevornelson make a copy of the model and try to submit that.
Post 7 IP   flag post
Jrphoto private msg quote post Address this user
Tried that - didn’t work unfortunately
Post 8 IP   flag post
WGAN
3rd Party
Service
Member
Beijing
JuMP private msg quote post Address this user
@Jrphoto export the job file package and send them to matterport support mail box as attachment link. Ask them to handle it manually.
Post 9 IP   flag post
WGAN Fan
Club Member
Buffalo, New York
GETMYVR private msg quote post Address this user
Submit a problem to matterport and see if it actually shows up in the logs, as seen in the status.matterport.com
Post 10 IP   flag post
Jrphoto private msg quote post Address this user
Uploading models working again now.
I guess it was a temporary glitch.
Thanks for all the help.
Post 11 IP   flag post
trevornelson private msg quote post Address this user
Sorry for not responding sooner - it looks like it must have been a server issue (?) as it's now back up and running like normal. Scared me for a moment, but I think everything is okay, thanks for the replies!
Post 12 IP   flag post
101436 12 12
This topic is archived. Start new topic?