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Long term14212

HarlanHambright private msg quote post Address this user
I scanned a house for insurance purposes. The client, a retired corporate attorney, asked what happens to his tour if I get hit by a tour bus. I said well, it's active as long as Matterport keeps it active after my Amex stops auto paying. This got me thinking, it's a real issue. Ah ha!

I'll set him up with a free account so I'm out of the picture. That was easy to do except that a 1 scan free MP account can't have a Pro2 shot tour.

Well, he's rich, I'll bump him up to a $9.99/mo account. 5 models. BUT NO PRO2 ALLOWED! The cheapest plan my client can get is a $69/mo professional which seem a little expensive just to be able to have ONE model available. There's got to be a simple, low cost solution to this matter.

This cannot be the only occurrence of someone needing low volume, long term, self controlled storage. I have several clients with many rental tours posted and I'm starting to get not young if you get my meaning. I've got to worry about cholesterol, blood pressure, motility, dementia, arthritis, and now long term Matterport storage and the long term, post mortem responsibility to my clients.

Hopefully this is not a matter that will need to actively be addressed anytime soon, but you never know. you just never know. suggestions most welcome.
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botticelli private msg quote post Address this user
It’s a big problem. I didn’t know about the restriction on Pro 2 scan transfers. That’s pretty evil.
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Wingman private msg quote post Address this user
I believe you cannot process a Por2 space on starter accounts but you can transfer such a space to them.

"Spaces can be transferred INTO a Free or Starter account from an account with a higher subscription (Professional, Professional Plus, etc). For example, a photographer with a Business subscription and a camera can capture the property and then upload to their account for processing. Later, the property owner can obtain a Free or Starter account to host the model over the long-term. Finally, the photographer would transfer the space from their Matterport account to the property owner's account. Transferring a space into a Free account will automatically set the space as private, since spaces in Free accounts cannot be publicly shared."

https://support.matterport.com/hc/en-us/articles/360000201087
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HarlanHambright private msg quote post Address this user
thanks wingman
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DanSmigrod private msg quote post Address this user
@Wingman

Yes. Thanks for sharing that.

@HarlanHambright

You may want to duplicate the space before transferring.

However, spaces cannot be transferred OUT of a Free or Starter account. This is to prevent abuse by users uploading to a Free account and transferring out to avoid processing fees.

If a Schematic Floor Plan or Matterpak Bundle was purchased for the space, those will need to be downloaded and sent to the new host separately before transferring. This is because Schematic Floor Plans and Matterpak Bundles are not available for purchase in Free and Starter plans.


Source: Matterport Support Page

I could imagine Matterport adding more upsells; client wants and can't order. And, can't transfer the space back to you.

Or, let's say client's space has a fire and you want to order a Matterport TruePlan file to import into Xactimate. The model will need to be in your space.

Dan
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