Connecting 3D/360° Virtual Tour Buyers to Service Providers powered by
the Most In-Depth, Relevant and Up-to-Date Content and Training for the 3D/360° Community
Join FREE! 50+ Benefits
Become a Virtual Tour Pro
Learn How to Plan, Shoot, Edit,
Get Clients and Get Paid
Succeed Faster with
Virtual Tour Pro
Course Created By Ben Claremont
Save 15% with Coupon Code WGANVTP
Enroll in Course
Recommended by
Dan Smigrod, WGAN Founder
Just Getting Started with
Real Estate Photography
and Matterport 3D Tours?
Succeed Faster with
Real Estate Photographer Pro
Course Created by Eli Jones
Save $400 with
Coupon Code WEGETAROUND
Enroll in Course
Recommended by
Dan Smigrod, WGAN Founder
One Order  |  One Quote  |  One Contact
Book Multiple USA Commercial Locations
  • ✔  As-Builts
  • ✔  Construction Progress
  • ✔  Facillities Management
Last 24 Hours: 475 Unique Visitors
7,344 WGAN Members in 140 Countries
Last 30 Days: 55,839 Page Views | 18,228 Unique Visitors | 59 New Members
We Get Around Network Forum
WGAN-TV Training U in Matterport
WGAN Text2Win
Sweepstakes | #20
Text
MT290XTA3US
to 877-805-0960
for Your Chance to Win . . .
6
Days
14
Hours
20
Minutes
25
Seconds
United States and Canada only; message and data rates may apply; 10 messages per month; reply STOP to 877-805-0960 to cancel. Texting and Random Drawing powered by SimpleTexting.
WGAN-TV: Now Playing
How to DIY Virtually Stage a Matterport
Tour using CAPTUR3D with Fracesca Tosolini
AdvicebugproblemScansStrategy

Blacked out Area / Upload hung up processing1354

stevenp92 private msg quote post Address this user
Hi, we did a tour of 7,400 sq ft home, we had an issue when scanning the hall way which had large sandblastted windows along the exterior side for some reason the area of the hallway in front of all of them was blacked out. Not sure if it is really a big deal after processing but the issue we are having is the upload has been hanging in the processing state for 25 almost 26 hours now. Has anyone else had this issue would really hate to have to go back and re shoot unless its absolutely necessary.
Post 1 IP   flag post
Basic
Member
Zephyr Cove, NV
Maria private msg quote post Address this user
Perhaps the window feature was marked in the capture app too far into the interior of the hallway? Also, I've had a model with 260 scans take a long time but 26 hours seems excessive. You can try to duplicate the scan and upload that scan or make a chand with marking a feature and re-upload the first scan.
Post 2 IP   flag post
stevenp92 private msg quote post Address this user
Forgot to mention we had a copy going after we noticed it had taken 6 hours to process so read a few posts about re uploading a copy to shorten time which doesn't seem to have worked. We have also tried many different things with the editing tool on marking the windows nothing helps the blacked out areas in the hall way. which we aren't as concerned about as we are why would the tour be taking so long to upload unless that could have caused it but you would think the processing would fail at some point right or will it just hang forever?
Post 3 IP   flag post
Basic
Member
Zephyr Cove, NV
Maria private msg quote post Address this user
I've had models take more than 12 hours.

Ah, well I am not sure what else could be causing it. How many duplicates Omar processing? I wonder if each person has allocated processing power on the servers and if we process more than one models? Does processing multiple models the same time affect that accounts speed similar to trying to process multiple large files or run multiple heavy applications at the same time on a single computer?
Post 4 IP   flag post
stevenp92 private msg quote post Address this user
Just the original tour and the copy right now.
Post 5 IP   flag post
stevenp92 private msg quote post Address this user
We were able to reach tech support so with sand blasted windows I guess the glass shoots light everywhere and confuses the camera which is why those areas were black as for the hang time they are having a technical glitch on their end thank you for all your help anyway Maria really appreciate the support.
Post 6 IP   flag post
83841 6 6
This topic is archived. Start new topic?