Connecting 3D/360° Virtual Tour Buyers to Service Providers powered by
the Most In-Depth, Relevant and Up-to-Date Content and Training for the 3D/360° Community
Join FREE! 50+ Benefits
Free Webinar!
WGAN Forum Members: Save 70% on this course - Real
Estate Photographer Pro
- when you watch this webinar.
One Order  |  One Quote  |  One Contact
Book Multiple USA Commercial Locations
  • ✔  As-Builts
  • ✔  Construction Progress
  • ✔  Facillities Management
Last 24 Hours: 1,031 Unique Visitors
6,914 WGAN Members in 139 Countries
Last 30 Days: 82,690 Page Views | 24,409 Unique Visitors | 112 New Members
We Get Around Network Forum
WGAN-TV Training U in Matterport
WGAN-TV: Now Playing
How Matterport Pros can Make Money Offering
AgentRelay as an Add On: WGAN.INFO/AgentRelay
WGAN-TV Coming Up
Live at 5
5 pm EDT (GMT -5)
Wednesday, 28 October 2020
List of 30 Questions WGAN-TV Program Schedule | Need Help? | Podcast
AdvicebugMatterportproblemScanningTrim

What is this Matterport issue, and is there a fix?13329

Premium
Member
Indianapolis, Indiana
MattSCrowder private msg quote post Address this user
This is the second model I've created where I've had this issue. While in the tour at the front door (where it starts) you cannot move into the dining room or living room unless you go to the right (facing the dining room) Through the office and hallways where it loops around. Any idea if and how this is fixable?
Post 1 IP   flag post
MeshImages private msg quote post Address this user
You need to remove the window marker in the capture app. There is a window inside, which blocks the way.
Post 2 IP   flag post
Basic
Member
Saint Simons Island, Georgia
HarlanHambright private msg quote post Address this user
I bet if you look at the mesh you'll find that the system interpreted the window glow as a surface and you'll see a picture of the outside suspended in space. Enclose that in Capture with a box of trim markers all facing in and upload. Going from dining to the front door you get that stupid zoomy effect which indicates that to me.
Post 3 IP   flag post
Axis360Media private msg quote post Address this user
Rather than try and fix this I suggest you learn how to prevent it. Generally speaking you have way fewer scan sweeps than is desirable. In simplest terms you need direct, line-of-sight to at least two sweeps from every spot you drop the camera. Failure to include this crucial overlap creates this problem.
Post 4 IP   flag post
Standard
Member
Charlotte, NC
3SixtyNow private msg quote post Address this user
A screen shot of the capture app would help.
Post 5 IP   flag post
Basic
Member
Saint Simons Island, Georgia
HarlanHambright private msg quote post Address this user
If it's a light-generated artifact, no amount of extra scans would prevent it.
That's a very nice house btw.
Post 6 IP   flag post
Premium
Member
Indianapolis, Indiana
MattSCrowder private msg quote post Address this user
Quote:
Originally Posted by MeshImages
You need to remove the window marker in the capture app. There is a window inside, which blocks the way.


I'm including a screenshot form the capture app. Which window marker do you think it might be?

Quote:
Originally Posted by HarlanHambright
I bet if you look at the mesh you'll find that the system interpreted the window glow as a surface and you'll see a picture of the outside suspended in space. Enclose that in Capture with a box of trim markers all facing in and upload. Going from dining to the front door you get that stupid zoomy effect which indicates that to me.


Are you talking about the light reflection on the floor?

Quote:
Originally Posted by Axis360Media
Rather than try and fix this I suggest you learn how to prevent it. Generally speaking you have way fewer scan sweeps than is desirable. In simplest terms you need direct, line-of-sight to at least two sweeps from every spot you drop the camera. Failure to include this crucial overlap creates this problem.


You are looking a tour in which I've already hidden several scans. I'll include a screenshot so you can see this likely isn't the issue.

Quote:
Originally Posted by 3SixtyNow
A screen shot of the capture app would help.


Including. Thanks.

Quote:
Originally Posted by HarlanHambright
If it's a light-generated artifact, no amount of extra scans would prevent it.
That's a very nice house btw.


It was a nice house. It was a fun job!
Post 7 IP   flag post
Premium
Member
Indianapolis, Indiana
MattSCrowder private msg quote post Address this user
Here are the screen shots

https://1drv.ms/u/s!AuzIrUkUJUBWg5lF78wJVBrsoMfaAg
https://1drv.ms/u/s!AuzIrUkUJUBWg5lGJ35fbyHg56C_ZA
Post 8 IP   flag post
cgraft private msg quote post Address this user
I would try sandwiching two remove tools facing eachother in the area that the navigation breaks down. Just be sure not to cut out actual walls.

This technique is also useful if you have a door that was shut and then open, or like in my case a rope line that created ugly artifacts while moving. See photo
Post 9 IP   flag post
Premium
Member
Indianapolis, Indiana
MattSCrowder private msg quote post Address this user
Quote:
Originally Posted by cgraft
I would try sandwiching two remove tools facing eachother in the area that the navigation breaks down. Just be sure not to cut out actual walls.


Trying that now, thanks.
Post 10 IP   flag post
cgraft private msg quote post Address this user
Good luck @MattSCrowder

Let us know if it solves your issue afer you re-upload it!
Post 11 IP   flag post
WGAN Forum
Founder
Atlanta
DanSmigrod private msg quote post Address this user
WGAN-TV Training U - Matterport Capture App and Matterport 3D Showcase App - Short Story #950- Capture App Matterport Sandwich (From WGAN-TV Training U Course: Matterport Capture App and Matterport 3D Showcase App [See More Info Here]

---

Quote:
Originally Posted by cgraft
I would try sandwiching two remove tools facing eachother in the area that the navigation breaks down. Just be sure not to cut out actual walls.

This technique is also useful if you have a door that was shut and then open, or like in my case a rope line that created ugly artifacts while moving. See photo


@cgraft

Great call!

Hi All,

For context for the above recommendation:

How to use a 'Matterport Sandwich' (and How to Avoid Having to Use it)

Dan
Post 12 IP   flag post
Premium
Member
Indianapolis, Indiana
MattSCrowder private msg quote post Address this user
Quote:
Originally Posted by cgraft
Good luck @MattSCrowder

Let us know if it solves your issue afer you re-upload it!


It appears to have worked. Thank you!



https://immersaf.com/3d-model/10895-holiday-farms-blvd/skinned/
Post 13 IP   flag post
Basic
Member
Saint Simons Island, Georgia
HarlanHambright private msg quote post Address this user
What was the solution?
Post 14 IP   flag post
Premium
Member
Indianapolis, Indiana
MattSCrowder private msg quote post Address this user
Quote:
Originally Posted by HarlanHambright
What was the solution?


It appears that a window marker from the upper floor was bleeding down onto the main floor. Once I removed that window marker, everything worked.
Post 15 IP   flag post
77493 15 15
Log in or sign up to compose a reply.