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AccountingAccounts ReceiveableBillingClassic PlanMatterport

Matterport Classic users - Check your October Bill13201

Standard
Member
Las Vegas
VTLV private msg quote post Address this user
Myself and some other classic users were invoiced again for our classic plan today [1 October 2020]. The credit cards were not ran. So I’m hoping there’s a glitch.

If you were billed, please protect yourself and take a moment to e-mail Accounts Receivable e-mail on your bill today voice a concern so they can address the issue.
Post 1 IP   flag post
WGAN Forum
Founder
Atlanta
DanSmigrod private msg quote post Address this user

Screen Grab

@VTLV

Thanks for the heads up!

We Get Around was incorrectly invoiced (above). Our annual billing cycle is June 30th to June 29th.

The invoice also incorrectly says we have a Pro2 Lite (not the case).

As of 8 am EDT today, Friday, 2 October 2020, our Amex card was NOT charged.

I could imagine we will see an eBlast later today acknowledging the problem; that credit cards were not charged and that they are dealing with the error.

If/when I receive this eBlast, I will post here too.

Thanks again!

Dan
Post 2 IP   flag post
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Member
Orchard Park, New York
GETMYVR private msg quote post Address this user
@DanSmigrod would you offer your clients two different prices for matterport tours. One taken with a Z1 or another with a Pro2 3D?

Isn't higher quality typically more expensive, with everything in life.

I'm realizing I'm paying over $3,000 in annual Matterport hosting with all the add-on fees.
Post 3 IP   flag post
WGAN Forum
Founder
Atlanta
DanSmigrod private msg quote post Address this user
@GETMYVR

Such a great question. I moved it to it's own WGAN Forum discussion here:

Should you charge differently for a Matterport shot with a Pro2 versus Z1?

Best,

Dan
Post 4 IP   flag post
WGAN Forum
Founder
Atlanta
DanSmigrod private msg quote post Address this user
@VTLV

As of 4:30 pm EDT today (Friday, 2 October 2020), I have not received an eBlast from Matterport discussing the bill that I received today.

How about you? Perhaps you heard back from Matterport Support?

Dan
Post 5 IP   flag post
Standard
Member
Las Vegas
VTLV private msg quote post Address this user



We Need More Voices to contact them
Post 6 IP   flag post
WGAN Forum
Founder
Atlanta
DanSmigrod private msg quote post Address this user
@VTLV

I could imagine some Matterport employees are having a bad hair day and will (eventually) send us an eBlast.

I'm not worried about getting charged.

I'm more worried if this glitch is related to some plans - software update - for Matterport to end Matterport Classic pricing (Yikes!)

Dan
Post 7 IP   flag post
Standard
Member
Las Vegas
VTLV private msg quote post Address this user
Just received an email stating there was a glitch in their system.

"Dear Sir,

Please disregard. Your account is up to date in payment. It was a glitch issue.

Thank you so much and have a nice day.


Regards,"

Thank you for your help guys.
Post 8 IP   flag post
inmerso3D private msg quote post Address this user
Quote:
Originally Posted by DanSmigrod
@VTLV

I could imagine some Matterport employees are having a bad hair day and will (eventually) send us an eBlast.

I'm not worried about getting charged.

I'm more worried if this glitch is related to some plans - software update - for Matterport to end Matterport Classic pricing (Yikes!)

Dan


I think this is a real concern
Post 9 IP   flag post
Standard
Member
Las Vegas
VTLV private msg quote post Address this user

Post 10 IP   flag post
77493 10 10
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