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Newbie

Used camera, new account1307

alec private msg quote post Address this user
For anyone that has gone through this before, can you please offer some guidance? I purchased a used Matterport camera and am having a difficult time finding where and how to sign up for the hosting account on their website without buying a new camera. I've emailed customer support a couple times but the response is slow. I'd like to get starting testing the camera and practicing, so any help would be appreciated!

Thank you,
Alec
Post 1 IP   flag post
lisahinson private msg quote post Address this user
Hi Alec,
I believe you want to create an account on my.matterport.com. It is possible they have to send an invitation though...

Missing your invite?

Second-hand camera?

If you purchased a camera second-hand, you'll need to contact us at support@matterport.com to set up your account.

(https://support.matterport.com/hc/en-us/articles/207836047-My-matterport-com-account)
Post 2 IP   flag post
alec private msg quote post Address this user
lisahinson,

Thank you for your help. If I would have been more patient, I would have known that. Matterport's support contacted me, and I am now on my way to opening my account.

Thank you again, and I look forward to starting some scans.
Post 3 IP   flag post
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