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Express Matterport Camera Repair Service13024

Matterport
Camera
Repair Service
Gainesville, Florida
MatterFix private msg quote post Address this user



Hello all - We've been repairing Matterport cameras for ourselves, friends and a few forum members for a while now and I decided I'd like to try officially offering the service to WGAN members.

The goal is to offer fast repair service (one or two days for common repairs) at reasonable prices with a 1 year warranty.

Most repairs $250!

Post any questions you have here or you can go to this Google Form we have set up....it has more info and a way to get a quote etc.

We're also offering the following for anyone who gets a repair done that is $250 or more.

Free! 12 months of WGAN-TV Training Academy Membership
Post 1 IP   flag post
Axis360Media private msg quote post Address this user
This is great. Your form needs some work. The email address is requiring numbers only?
Post 2 IP   flag post
Matterport
Camera
Repair Service
Gainesville, Florida
MatterFix private msg quote post Address this user
Uh Oh - Thanks!...will look now
Post 3 IP   flag post
Standard
Member
Bon Secour, Alabama
Chemistrydoc private msg quote post Address this user
@MatterFix

Glad to see this ..... pity you didn't start a few months ago! (Had a crazy experience with Matterport in this regard).

Best Wishes!

Keith
ID360 Media
Post 4 IP   flag post
Axis360Media private msg quote post Address this user
@Matterfix can you get case pieces? I lost the top case piece when my camera fell on a boat. The camera still works fine with missing parts. It just looks terrible.
Post 5 IP   flag post
Matterport
Camera
Repair Service
Gainesville, Florida
MatterFix private msg quote post Address this user
Quote:
Originally Posted by Axis360Media
@Matterfix can you get case pieces? I lost the top case piece when my camera fell on a boat. The camera still works fine with missing parts. It just looks terrible.

Pro2? I don't have an extra now but will follow up when I do. - Thanks!
Post 6 IP   flag post
Matterport
Camera
Repair Service
Gainesville, Florida
MatterFix private msg quote post Address this user
I'm looking to buy broken cameras too....any condition....send me a pic and description and i'll give you a price.
Post 7 IP   flag post
Axis360Media private msg quote post Address this user
@matterfix I have a screen cap of someone stating that they get case case pieces directly from matterport for $25. I am happy to pay $250 to fix my device.
Post 8 IP   flag post
Matterport
Camera
Repair Service
Gainesville, Florida
MatterFix private msg quote post Address this user
Quote:
Originally Posted by Axis360Media
@matterfix I have a screen cap of someone stating that they get case case pieces directly from matterport for $25. I am happy to pay $250 to fix my device.
Thanks for the info! I need to see what I'll be able to get from them...goal is to have all parts on hand and be able to get any repairs done in one or two days...with a solid warranty.
Post 9 IP   flag post
nachomorzan private msg quote post Address this user
I had a great experience with them, they were able to repair my matterport pro 2 battery.

The company Matterport took around 2 months to just respond my request to fix the battery and of course it was overpriced (support isn’t good).

I decided to look for a different option and luckily I got in contact with them, now the my pro 2 is working perfectly.

Highly recommend from my experience.
Post 10 IP   flag post
Bose19 private msg quote post Address this user
I also had a great experience using Mike for our Pro2 repair. I had a ticket in at Matterport for about a month and a half with no reply. It was an unfortunate drop with one of our scanners. I shipped it out and Mike returned it fixed in a matter of a few days.

Everything is working great. I would highly recommend him.
Post 11 IP   flag post
WGAN-TV
Training U
Member
Perth AUS
schaferu private msg quote post Address this user
Hey Mike

this sounds excellent.

Do you have parts to fix the dreaded Sensor Error? Camera turns on, but doesn't go past that one...

thanks
Post 12 IP   flag post
Matterport
Camera
Repair Service
Gainesville, Florida
MatterFix private msg quote post Address this user
Hi Schaferu - (I messaged you too, if that is easier for reply)
I haven't seen much mention of this error lately...
What camera do you have?, Pro2 I assume?
Are you on most current version of firmware?
Does the problem happen always now? or is it intermittent?
Is your camera still under warranty?
Could you send me a pic of the error message?
Post 13 IP   flag post
Standard
Member
Orchard Park, New York
GETMYVR private msg quote post Address this user
Maybe you can use a 3D printer to produce those matterport casing components?!!
Post 14 IP   flag post
Matterport
Camera
Repair Service
Gainesville, Florida
MatterFix private msg quote post Address this user
Good idea! It's something I'll be looking into. Would prefer to buy originals but not sure if that will be a possibility.
Post 15 IP   flag post
WGAN Forum
Founder
Atlanta
DanSmigrod private msg quote post Address this user
@MatterFix

I new WGAN Member just reached out to me ...

Our Matterport fell and now it won't charge. Any suggestions as to where we can take it for repair?
Thanks.


I (just) referred him to MatterFix via this post.

Best,

Dan
Post 16 IP   flag post
jorjawhite private msg quote post Address this user
@matterfix
We have a Matterport Pro2 and it fell and now it won't charge. We are in Charlotte, North Carolina. Do you have any suggestions for where we can get it fixed?
Post 17 IP   flag post
Matterport
Camera
Repair Service
Gainesville, Florida
MatterFix private msg quote post Address this user
Hello @jorjawhite - let me get some more info and I'll see what I'd recommend:

1) is there any physical damage that you can see?
2) how hard did it fall?
3) has it worked at all since it fell?
4) you say it won't charge, but will it do anything while plugged into charger? (does the charge indicator panel light up?, will camera power up with charger plugged in?)
Post 18 IP   flag post
jorjawhite private msg quote post Address this user
@matterfix
1) the physical damage I see is the charge port being damaged
2) the tripod fell over while scanning a photo - not sure exactly how to answer that question, but it fell onto a hardwood floor
3) yes, it has worked but it gave me a few error messages that the photo quality may not be ideal - however, the photo quality ended up being fine. what has not worked is the charge port
4) I can't even plug it into the charge port to get that far
Post 19 IP   flag post
Matterport
Camera
Repair Service
Gainesville, Florida
MatterFix private msg quote post Address this user
@jorjawhite - sent you a pm
Post 20 IP   flag post
78753 20 20
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