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Question of the Day: How much did Matterport charge you to repair a camera?12932

WGAN Forum
DanSmigrod private msg quote post Address this user
Hi All,

The WGAN Forum Question of the Day for Thursday, 27 August 2020:

How much did Matterport charge you to repair a Matterport Pro1, Pro2 or Pro2 Lite Camera?

If possible, please include:

1. How much?
2. What for?
3. How long?

Post 1 IP   flag post
Axis360Media private msg quote post Address this user
Pro 2. It didn’t take long to get the loaner. But they charged me $400 just to snap the case together. Clearly we need rights to repair our own devices, and seek comparable bids.
Post 2 IP   flag post
ron0987 private msg quote post Address this user
Pro 1, 4 weeks turn around and I only had to pay shipping and insurance to Matterport. 1st generation battery issue one cell was not holding charge. MP paid return shipping. No loaner.
Post 3 IP   flag post
Expertise private msg quote post Address this user
$600, I received a refurbished camera in exchange. Ours had fallen and the wifi was disconnected. Pro2. It took about 10 days after getting the RMA.
Post 4 IP   flag post
78746 4 4
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