Helping You Connect the Dots to Succeed Faster
WGAN-TV: Now Playing
Next on WGAN-TV Live at 5
Free WGAN Map
Locations of Matterport Pro3 Camera Service Providers and see the number of Matterport Pro3s and/or BLK360s for each Matterport Pro.
View WGAN Map
Contact Info
Locations of Matterport Pro3 Camera Service Providers and see name, company, website, email and mobile phone for each Matterport Pro.
Join WGAN Sponsor
Get on the Map | A Service of We Get Around Network (not affiliated with Matterport)
One Order  |  One Quote  |  One Contact
Book Multiple GLOBAL Commercial Locations
  • ✔  As-Builts
  • ✔  Construction Progress
  • ✔  Facilities Management
Last 24 Hours: 713 Unique Visitors
9,033 WGAN Members in 148 Countries
Last 30 Days: 38,564 Page Views | 18,538 Unique Visitors | 38 New Members
We Get Around Network Forum
Quick Start | WGAN Forum
HelpMPEmbed

Help! MPEMBED Details Tab Not Populating12459

ahagert private msg quote post Address this user
Fellow MP/embed users... trying to tweak my tour, but the tab is not populating. Anyone encounter such an issue before?




Post 1 IP   flag post
4DTours private msg quote post Address this user
I think it is because you have selected to minimise the About panel. If you hide or minimise the about panel it also applies to the options menu in the editor. Just click on the about panel arrow and it should appear again with your options menu
Post 2 IP   flag post
ahagert private msg quote post Address this user
Quote:
Originally Posted by 4DTours
I think it is because you have selected to minimise the About panel. If you hide or minimise the about panel it also applies to the options menu in the editor. Just click on the about panel arrow and it should appear again with your options menu



You are correct, that is exactly what I did. However, when I click on the about panel, the options menu still does not appear. I am clicking away an no luck.
Post 3 IP   flag post
4DTours private msg quote post Address this user
I just checked mine and it seems to be working as normal and showing the menu so I don't think it is a global problem. I think you will need to contact the mpembed support team


Post 4 IP   flag post
ahagert private msg quote post Address this user
Quote:
Originally Posted by 4DTours
I just checked mine and it seems to be working as normal and showing the menu so I don't think it is a global problem. I think you will need to contact the mpembed support team




thanks for checking. I did reach out to support yesterday.

IF ANYONE HAS A DIRECT LINK TO CHRIS, PLEASE LET HIM KNOW TO CHECK HIS SUPPORT CUE LIST!!!! I was done with all the tweaks, would have to start over and I need to provide the tour today.

Thanks!
Post 5 IP   flag post
9thsensevisuals private msg quote post Address this user
Looks like you just need to click on the arrow to the right of "current pano" and it'll open up the menu
Post 6 IP   flag post
ahagert private msg quote post Address this user
Quote:
Originally Posted by 9thsensevisuals
Looks like you just need to click on the arrow to the right of "current pano" and it'll open up the menu


I tried going to the pano level and no luck. For example on this shot I have added a text description, voice and color correction. When I click on the pano, the menu options do not pop up.
Post 7 IP   flag post
9thsensevisuals private msg quote post Address this user

Post 8 IP   flag post
ahagert private msg quote post Address this user
clickable text

did a quick video of what is happening...
Post 9 IP   flag post
9thsensevisuals private msg quote post Address this user
I see. It works on my end, so you may want to test it using another web browser, or clear the cache on your current browser
Post 10 IP   flag post
ahagert private msg quote post Address this user
Quote:
Originally Posted by 9thsensevisuals
I see. It works on my end, so you may want to test it using another web browser, or clear the cache on your current browser


Thanks for the idea, just cleared cache, tried via firefox... no luck. Tried duplicating the model on my end.

I am hoping maybe mpembed can duplicate model if it somehow got corrupted.
Post 11 IP   flag post
ahagert private msg quote post Address this user
Thanks to all who tried to help me. MPembed folks also trying to help me trouble shoot. They have never seen the issue.

We are trying different approaches. My guess is I will have to recreate.
Post 12 IP   flag post
Virtour private msg quote post Address this user
@ahagert - thanks for sharing this.
I'm experiencing the same issue on several of my MPembed links, making me believe that this is not a one-off issue.

I'm also having issues with the background music overlay within MPembed - it plays on desktop but on mobile devices, it requires that a user click something on the screen before it begin playing.
Have you experienced this as well?

Thanks,
Noah
Post 13 IP   flag post
ahagert private msg quote post Address this user
Quote:
Originally Posted by Virtour
@ahagert - thanks for sharing this.
I'm experiencing the same issue on several of my MPembed links, making me believe that this is not a one-off issue.

I'm also having issues with the background music overlay within MPembed - it plays on desktop but on mobile devices, it requires that a user click something on the screen before it begin playing.
Have you experienced this as well?

Thanks,
Noah
Mpembed helped solve my issue regarding details. It appears there was a bug, they helped fixed it. Regarding music, I am not aware of that issue.
Post 14 IP   flag post
Virtour private msg quote post Address this user
Thanks - I've reached out and will keep you posted!
Post 15 IP   flag post
101437 15 15
This topic is archived. Start new topic?