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Customer SupportLargeProblemScanning

Adventures in high scan count models.12354

Standard
Member
Houston
briangreul private msg quote post Address this user
So, the saga of the 80,000 s/f Castle Matterport continues.

After uploading it twice the model timed out at 48 hours.

Matterport support came back and said, gee, it contains 1144 scans and that's why it won't process. So much for "there is no limit except what your iPad can handle." So apparently there is a processing limit but we don't know what it is at this time.

Their response was to have me split the model on the ipad. Does anyone know of an efficient way to delete scans? Clicking on each one and then clicking "delete" and waiting 10 seconds isn't my idea of efficient.
Post 1 IP   flag post
WGAN Forum
Founder
Atlanta
DanSmigrod private msg quote post Address this user
@briangreul

Wish it was better news ...

After you have duplicated your original model on your iPad, can you select more than one scan before deleting?

Dan
Post 2 IP   flag post
Standard
Member
Hilton Head Island, SC
THRHHI private msg quote post Address this user
In the old capture app you could select a whole bunch of scan points and delte them all at once. To my knowledge that has gone away in the current versions.
Post 3 IP   flag post
Standard
Member
Houston
briangreul private msg quote post Address this user
@DanSmigrod - no. It appears to only let you do one at a time as @Thrhhi mentioned.

I'm going to try using the remove mark and see if that has any impact on the space. I really wish Matterport would share information. It's very "Wizard of Oz" feeling... magic behind a curtain... probably a monkey with a stick and a tin can.
Post 4 IP   flag post
Standard
Member
Houston
briangreul private msg quote post Address this user
Does anyone have insight into what the Remove Marker actually does? i.e. if you put it in a model does the processing engine ignore scans that are on the remove side?
Post 5 IP   flag post
Photo
Sparc
Charleston, SC
JonJ private msg quote post Address this user
Press down on one scan point for a few seconds and then you will be able to multi-select, and delete.
Post 6 IP   flag post
Expertise private msg quote post Address this user
I'm going to scan the Orlando International Airport.
Post 7 IP   flag post
Standard
Member
Houston
briangreul private msg quote post Address this user
So I split the model.... and 780 ish scans processed. So that may be the high water mark.

I don't have time to test it further to see if a higher model would test.
Post 8 IP   flag post
73092 8 8
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