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3D Showcase3D Showcase AppCrashingMatterport Support

Matterport Models crashing in new Matterport 3D Showcase app10608

WGAN-TV
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schaferu private msg quote post Address this user
Since yesterday, my models are crashing in the updated Showcase app.

Haven’t sent a support request to MP yet, was wondering if anybody else has encountered any issues and maybe solved them already?

Here how it shows up:

All downloaded tours from my own cloud with “Walkthrough” transitioning in the reel all crash after 1-3 slides.

Downloaded tours from others (albeit I had only loaded several with “fade” transitions) run perfectly.

So, not entirely sure if the Walkthrough transition or the fact that they are from MY cloud account could trigger the bug.

My tours work perfectly on the internet.

have tried restarting, as well as offloading and reinstalling the Showcase app already.

Any feedback would be welcome.
Post 1 IP   flag post
lilnitsch private msg quote post Address this user
I haven’t ran into any issues yet on my iPhone 7plus. I’ll take a look at a couple of tours on my current iPad Pro tomorrow
Post 2 IP   flag post
WGAN-TV
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schaferu private msg quote post Address this user
Cheers mate, mine is also an iPad Pro. About 50% of Storage space used
Post 3 IP   flag post
lilnitsch private msg quote post Address this user
I tried new and old tours large & small with and without walkthroughs on my iPad this morning and no crashes
Post 4 IP   flag post
alirizacil private msg quote post Address this user
I had same issue with my ipad pro too.
Post 5 IP   flag post
lilnitsch private msg quote post Address this user
@schaferu is the tour active “public” if so, I could try the link in showcase on my end to see if it may be something with the particular tour
Post 6 IP   flag post
WGAN-TV
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schaferu private msg quote post Address this user
Thanks chief, that would be cool, please give it a try

QmtHxGppp5d
Post 7 IP   flag post
lilnitsch private msg quote post Address this user
@schaferu waiting for the tour to download on my iPad ~ iPhone in guided tour mode I am met with an oops model not available at position 2
Post 8 IP   flag post
lilnitsch private msg quote post Address this user

Post 9 IP   flag post
lilnitsch private msg quote post Address this user
@schaferu same case on my iPad Pro going into the 3rd transition I am met with the oops model not available. I would open up a ticket with Matterport to see what may be going on. Outside of the guided tour I am able to navigate the model just fine
Post 10 IP   flag post
lilnitsch private msg quote post Address this user
Showcase didn’t crash on me but, the “ oops model not available” was the message
Post 11 IP   flag post
lilnitsch private msg quote post Address this user
Post 12 IP   flag post
WGAN-TV
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schaferu private msg quote post Address this user
Thanks for giving it a shot too, appreciate it. Let’s send in a ticket and get to the bottom.
I report back after
Post 13 IP   flag post
lilnitsch private msg quote post Address this user
@schaferu just sent you the edited clip if you want to forward it along. I find documentation helps tremendously
Post 14 IP   flag post
WGAN-TV
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schaferu private msg quote post Address this user
You are awesome, thanks muchly
Post 15 IP   flag post
lilnitsch private msg quote post Address this user
not a problem
Post 16 IP   flag post
WGAN-TV
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schaferu private msg quote post Address this user
Reporting back with update.

Support began looking into the matter a month ago, and despite several promises unfortunately this has not been fixed yet and my Showcase App has remained unusable ever since, a real inconvenience.

Apparently several users reported the issue.

And we wait...
Post 17 IP   flag post
64960 17 17
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