Connecting 3D/360° Virtual Tour Buyers to Service Providers powered by
the Most In-Depth, Relevant and Up-to-Date Content and Training for the 3D/360° Community
Join FREE! 50+ Benefits
Find a 3D Tour Photographer Map
We Get Around Network Find a Pro Service
Matterport Service Provider? Join We Get Around Network
Engage an EyeSpy360 Service Provider to
Shoot, Create and Publish the tours for you.
for WGAN Forum Members
One Order  |  One Quote  |  One Contact
Book Multiple USA Commercial Locations
  • ✔  As-Builts
  • ✔  Construction Progress
  • ✔  Facillities Management
Last 24 Hours: 1,016 Unique Visitors
6,304 WGAN Members in 136 Countries
Last 30 Days: 127,430 Page Views | 31,493 Unique Visitors | 183 New Members
We Get Around Network Forum
WGAN-TV Training U in Matterport
WGAN-TV: Now Playing
Show & Tour Property Websites and S&T
Project Delivery Demo with Josh Mais
Virtual Tour Pro Course
by Ben Claremont
to Save 15 Percent, Private Message @DanSmigrod
for WGAN Promo Code
More Info on Virtual Tour Pro WGAN-TV Program Schedule | Need Help? | Podcast

How do I close account?10572

Queen_City_3D private msg quote post Address this user
I added one of the new plans with unlimited processing that I've been using for the past several months and then I've been transferring those processed models to my legacy account which has larger storage limits. It's worked good but now that it's a slow season (for us) I need to cancel the new plan and fall back on only my legacy account (We plan to be gone for a few weeks in December and January and so there's no sense paying that extra $69+ tax when I'm covered by my $1500/year Legacy account and doubt I'll go over the free scan allotment for December and possibly January). (Besides which... $69 USD/month is like $800 Canadian/month.... well, that's an exaggeration... but the currency exchange does suck!).

This all said, I don't see an option to cancel/fold an account on the settings anywhere. Has anyone shut down an account before? Is it enough to email support@matterport.com or is there an easy way to do it?
Post 1 IP   flag post
Standard
Member
Cayman Islands
Harrycayman private msg quote post Address this user
How many models do you get with legacy at 1500 year?
Post 2 IP   flag post
Queen_City_3D private msg quote post Address this user
@Harrycayman 300,and then it's $19/month for every 50 models over that amount... I've trimmed my model count down but have had 600+ models hosted at one time.
Post 3 IP   flag post
Standard
Member
Cayman Islands
Harrycayman private msg quote post Address this user
Hi

Ok thanks. That’s the same plan I have. I’ve trimmed mine too but still over 400
Post 4 IP   flag post
Basic
Member
Houston, TX
Ghagendorf private msg quote post Address this user
Are you talking about Matterport or a different product?
Post 5 IP   flag post
Standard
Member
Cayman Islands
Harrycayman private msg quote post Address this user
matterport
Post 6 IP   flag post
71219 6 6
This topic is archived. Start new topic?