Connecting 3D/360° Virtual Tour Buyers to Service Providers powered by
the Most In-Depth, Relevant and Up-to-Date Content and Training for the 3D/360° Community
Join FREE! 50+ Benefits
Find a 3D Tour Photographer Map
We Get Around Network Find a Pro Service
Matterport Service Provider? Join We Get Around Network
Book a Matterport Pro in 60 Seconds
We Get Around Network Instant Booking Service
Matterport Service Provider (USA)? Join KoaWare Free! Register Now
WGAN-TV Training U
(in Matterport)
  • 30+ Matterport and Related Courses
  • 20+ Subject 'Matter' Expert Instructors
  • 10+ Topics such as Scanning, Workshop, Marketing, WP3D Models, CAPTUR3D
Free with WGAN Standard Membership
Last 30 Days: 53,756 Page Views | 13,033 Visitors | 97 New Members
WGAN Knowledge Base | Total Posts: 62,953  |  Total Topics: 9,857
5,450 WGAN Members in 129 Countries
We Get Around Network Forum
WGAN-TV Training U in Matterport
WGAN-TV: Live at 5
CAPTATE is Like Matterport, but for Pre-Built
Properties: with CAPTATE Co-Founder Conor Brady
WGAN-TV: Coming Up
Live at 5
Live at 5 | 5 pm EST (GMT -5)
Wednesday, 11 December 2019
Add to My Calendar WGAN-TV Program Schedule | Need Help? | Podcast

How do I close account?10572

Queen_City_3D private msg quote post Address this user
I added one of the new plans with unlimited processing that I've been using for the past several months and then I've been transferring those processed models to my legacy account which has larger storage limits. It's worked good but now that it's a slow season (for us) I need to cancel the new plan and fall back on only my legacy account (We plan to be gone for a few weeks in December and January and so there's no sense paying that extra $69+ tax when I'm covered by my $1500/year Legacy account and doubt I'll go over the free scan allotment for December and possibly January). (Besides which... $69 USD/month is like $800 Canadian/month.... well, that's an exaggeration... but the currency exchange does suck!).

This all said, I don't see an option to cancel/fold an account on the settings anywhere. Has anyone shut down an account before? Is it enough to email support@matterport.com or is there an easy way to do it?
Post 1 IP   flag post
Standard
Member
Harrycayman private msg quote post Address this user
How many models do you get with legacy at 1500 year?
Post 2 IP   flag post
Queen_City_3D private msg quote post Address this user
@Harrycayman 300,and then it's $19/month for every 50 models over that amount... I've trimmed my model count down but have had 600+ models hosted at one time.
Post 3 IP   flag post
Standard
Member
Harrycayman private msg quote post Address this user
Hi

Ok thanks. That’s the same plan I have. I’ve trimmed mine too but still over 400
Post 4 IP   flag post
Basic
Member
Ghagendorf private msg quote post Address this user
Are you talking about Matterport or a different product?
Post 5 IP   flag post
Standard
Member
Harrycayman private msg quote post Address this user
matterport
Post 6 IP   flag post
63738 6 6
Log in or sign up to compose a reply.
destitute