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Camera FailedEmergencyMatterport SupportUrgentWiFi

Urgent: Matterport camera connection to app10358

Ghagendorf private msg quote post Address this user
Hello, I was scanning today and then lost connectivity between the camera and the app. The camera shows connected, the iPad shows connected, but the app does not show connected. I rebooted the camera and the iPad and the app each about three times. I even tried to see if it would show connected on my iPhone app but it does not. Any suggestions before I send it out for repair? I left a message at Matterport support.
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DanSmigrod private msg quote post Address this user
@Ghagendorf

Emergency Checklist for Matterport Capture App
https://www.wegetaroundnetwork.com/topic/4713/page/1/emergency-check-list-matterport-capture-app/

Anything on this checklist helpful?

Dan
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DanSmigrod private msg quote post Address this user
@Ghagendorf

Please see this potentially related discussion...
https://www.wegetaroundnetwork.com/topic/10310/page/1/urgent-msp-needing-a-camera-in-chicago-now-camera-stopped-working/

Dan
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DanSmigrod private msg quote post Address this user
@Ghagendorf these WGAN Forum discussions are tagged: urgent

https://www.wegetaroundnetwork.com/tag/urgent

Anything helpful here?

Dan
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DanSmigrod private msg quote post Address this user
@Ghagendorf

Do you have the latest firmware update?

Do you have the latest iOS update?

Dan
Post 5 IP   flag post
Ghagendorf private msg quote post Address this user
I thought so but when I got home I saw that there is an update. However, I can’t get it processed because the camera won’t connect to the app.
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DanSmigrod private msg quote post Address this user
@Ghagendorf

WGAN Emergency Matterport Camera Loaner Program
https://www.wegetaroundnetwork.com/topic/8341/page/1/urgent-my-matterport-camera-failed-we-will-loan-you-our-matterport/

Dan
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DanSmigrod private msg quote post Address this user
@Ghagendorf

Another option might be buying an Insta360 One X at Best Buy if you have a shoot before you can get the loaner or while you are having your Matterport camera serviced.

Dan
Post 8 IP   flag post
Ghagendorf private msg quote post Address this user
Hmmm, that might work. I am supposed to scan for a new relator client in the morning. Does the Insta360 have as good of quality as a Matterport Pro 2 camera?

I guess I could try the Insta360 and if the relator isn't happy with it I can offer to re-scan with the Pro 2 camera.
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DanSmigrod private msg quote post Address this user
@Ghagendorf

Search the tag: Insta360 One X for examples.

Ricoh Theta Z1 quality will be better than Insta360 One X; if you can find one locally.

You and I can tell the difference between Pro2 versus Insta360 One X: agent may not notice a difference.

Matterport can not do floor plans from Insta360 One X or Ricoh Theta Z1.

Dan
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DanSmigrod private msg quote post Address this user
@Ghagendorf

Another option would be to engage a competitor and/or rent a camera from a competitor.

Dan
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DanSmigrod private msg quote post Address this user
@Ghagendorf

Does Amazon offer 1-hour delivery in your area?

Dan
Post 12 IP   flag post
Ghagendorf private msg quote post Address this user
I'm not sure. I'm checking on availability.
Post 13 IP   flag post
Ghagendorf private msg quote post Address this user
I thought about asking a competitor to rent me their camera but I don't personally know any in the Houston area. I guess I could call around using your network info on your website.
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DanSmigrod private msg quote post Address this user
@Ghagendorf

Please let us know how you get Monday’s job done and what Matterport says about your camera.

Dan
Post 15 IP   flag post
9thsensevisuals private msg quote post Address this user
This happened to one of my cameras last weekend. I tried everything, but the only solution is exchanging it via matterport. It's part of an issue with one of the beta firmware updates.

Sorry!
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