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Matterport Support

Is matterport support completely off?10243

alirizacil private msg quote post Address this user
Is there anybody who can reach or get feedback from matterport support? They used to send mail like"we got your mail, we will work on it asap". But i get no feedback for there weeks. Are they stop supporting for their service?
Post 1 IP   flag post
Digitalshowroom private msg quote post Address this user
When I call I get immediate response.
Post 2 IP   flag post
alirizacil private msg quote post Address this user
I am in Turkey, i called, could not reaced, left message but no Return...
Post 3 IP   flag post
Standard
Member
leonherbert private msg quote post Address this user
@Digitalshowroom you got lucky, i normally have to leave a message and they never phone back.
Post 4 IP   flag post
Matterport
Representative
Jwbuckl private msg quote post Address this user
@alirizacil I connected with Support management on your ticket today and got some information that makes this all make sense. I will DM you as I do not want to leave any personal information on a public message board. Stand by.
Post 5 IP   flag post
Standard
Member
rzphotoman private msg quote post Address this user
@Jwbuckl Why not tell us all the information you have that would make sense of the lack of any useful service from Matterport?
Post 6 IP   flag post
alirizacil private msg quote post Address this user
After 2 months, problem has not solved yet. They said, they have put my request to the line and i have to wait 4-6 more weeks, after 7 week.
Congrats Matterport.. You are improoving...
Post 7 IP   flag post
65852 7 7
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