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Topics tagged with Warranty'

TitleAuthorPostsLast Post
Matterport Pro 2 Camera not connecting to iPad App Ghagendorf 3 4 monthsleonherbert (665): @Ghagendorf This is absolutely got to do with the firmware, I had the same problem a few weeks back, and a few others have as well. Matterport sent me a new camera as well. Matterport should have done something aggressive to make users aware of this, but they did not. I did get an email telling me to update the firmware, but that was only after I had sent the camera in already. It is not in Matterports interest to fess up and say that this was...
Battery Not Charging CharlieB 3 6 monthsWingman (730): Since it is just a charging problem I would try to check a power supply with a multi meter first. If it is supplying a specified on it DC power then it can be a battery itself. If the camera is not under warranty you can open it, read from a battery pack what it is and buy the same from internet. There is no way it can cost $400 to try. Technically a skilled repairer for electronics can find a fault with charging and fix it. I have a friend...
What's in your case. leonherbert 3 6 monthsleonherbert (665): @DanSmigrod I have a theta V but I also have a backup Matterport from the company I am sub contracting too. It really sucks to see something you baby around crash to the ground. If anyone has wondered how the repair options work with Matterport here is a basic breakdown. Matterport charges a minimum amount of USD$400 to diagnose and estimate the full repair costs. The USD$400 is charged regardless of whether you decide to repair the camera or...
Sensor Error - scan unable to complete due to sensor error. Jerry_D 12 1 yearMetroplex360 (9226): I have seen all sorts of things and have owned many different Matterport Cameras. Support will often send you another camera to use before you send yours in. They are quite gracious if you are within your warranty, or the failure is on their part. I've sent in cameras that have started to not align well and outright fail. I've sent in a camera that worked beautifully looked like I threw it down a flight of stairs (because I threw it...
Matterport out-of-warranty repair costs? DanSmigrod 3 3 yearsViewtech3D (16): I had a motor error come up this week, contact matterport. Luckily i turned off and on and all good. Hopefully not the start of something looming up. Im sure repair cost and transit to OZ would be expensive
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