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Topics tagged with TroubleShoot'

TitleAuthorPostsLast Post
Urgent Advice Needed - Models Not Uploading Chemistrydoc 21 10 monthsDanSmigrod (19091): @Chemistrydoc From this WGAN Forum discussion: ✓ Matterport Big Camera Issues & Errors costing loss in revenue Anyone else experiencing this issue? Thanks, Dan
Canon 5D Mark III Peeps: Help with a Video Recording Setting DanSmigrod 7 11 monthsDanSmigrod (19091): @WallsCouldTalk Thank you for the links/video. I anticipate reviewing over the weekend. In the mean time, I was able to increase the video length to 18 minutes by changing: ✓ 1280 instead of 1920 (High Definition instead of full High Def) ✓ compression IPB instead of ALL-I (I did not want to reduce resolution further.) Still not the 29.59 length that I was hoping for, but at least - with your help @WallsCouldTalk of the links/video -...
WP3D Models HELP NEEDED srennick 12 2 yearsrpetersn (1886): No problem...we're just working hard to keep all WP3D Support routed to us via one input, our Support Form. Otherwise, it can get really challenging to manage multiple threads on the same issue. Thx!
WORKSHOP Problems srennick 9 3 yearssrennick (343): @invelope it took Matterport almost a week to get back to me. 3 browsers with 3 different sets of issues. Chrome is fixed at the moment. Their engineering team is looking at Safari and Firefox. I needed to screen record opening up and accessing workshop while exposing the console (developer view) so they could get a good look at what was going on. I'm still waiting for results.
Models still not uploading PhotoJoe 4 3 yearsfrstbubble (593): Two ways to ensure you will not lose the scans. *Preferred* Get iExplorer you might be able to use the iTunes app. Copy everything in the Matterport app folder to your computer. If the models are not there when you reload the app restore the folder to the iPad. Use iCLoud back make sure your Matterport app is included in the backup. Remove and reinstall app. In a couple of days the data may show back up.
Backend Errors on My Website hometakes 1 3 yearshometakes (1089): My developer sent me this email, doesn't anyone know the answer to this? I thought I would try here before Matterport due to the time it takes to get a response from them. Below are errors that coming from the backend of your menu ordering system regarding 3D Tours: ---- From: https://static.matterport.com/showcase/2.6.10-0-gf7b3dd8/js/main.js?v=2.6.10-0-gf7b3dd8 [main] 18.691s Starting Showcase... -...
Camera Connection Drops Trade show Wifi prob VTLV 9 3 yearsVTLV (1816): Matterport is on shirt staff so I don't expect to hear back from them anytime soon. But I just saw Facebook allows 360 Ricoh shots today. Something else to get excited about ;)
model doesnt upload :( Kracka60 4 5 yearsKracka60 (73): Hi Cindie Thanks for the reply and tip as it did the job. A quite reboot and logout and it fixed the problem.
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