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'Trouble' Topics

TitleAuthorPostsLast Post
matterport scans showing up in the wrong place davem 7 1 monthWingman (1134): I have just come from scanning a roof of an apartment building with gym, pool, some outdoor sitting and bbq area. It was sunny so I used cortex. At first it went well but then close to the middle it started ruining the whole model even though I stopped using cortex and used normal scanning. At some point outdoor area started coming inside of the gym area by at least 2 meters. And that was happening on two sides of the gym. Not sure what I will...
Trouble uploading to Matterport today (Friday, 3 April 2020): Oops issue DouglasMeyers 9 1 monthWingman (1134): I am sure they will. It has not just been fast for the last two days. They have been processed fast for me for at least two weeks.
Google Street View and Matterport ??????????? leonherbert 21 3 monthsleonherbert (879): @Astroprojector It must be because I complained to them again today :)
Scan Tracker appearing in some (not all) snapshots Queen_City_3D 4 4 monthslilnitsch (1188): @DanSmigrod @Queen_City_3D I'd recommend sending the image along with the tour link to support@matterport.com In the couple instances I have ran into really bad mesh (parts of wall and floor) appearing in the snapshot I have been able to go back and re-take the snapshot to resolve this. Sometimes, it did take 1 or 2 times of re-taking the snapshot to resolve this issue
Matterport Editing/Photo capture ron0987 6 4 monthsron0987 (1322): @leonherbert I am not familiar with the incognito mode. Please explain if you got a chance. Thank you
Capture crashing during upload leonherbert 1 1 yearleonherbert (879): Recently I have found that Capture closes prematurely (well it shouldn't crash or close anyway) when uploading models. Has anyone else noticed this, I have the newest iPad pro.
Question of the Day: Should Matterport publish a list of known issues? DanSmigrod 12 1 yearDanSmigrod (21572): @Metroplex360 Thanks for sharing. Hi All, WGAN Standard and Premium Members get the free use of MPEmbed. Happy New Year, Dan
Trouble with Matterport 3D Showcase app? DanSmigrod 8 2 yearsgeemaps (82): :) Have a great day... @Bernardhhi
Mattertag help rzphotoman 4 2 yearsDannyBasting (1171): Glad I could help :)
Help! My latest MP scan won't upload... RobertGalletta 16 2 yearsDanSmigrod (21572): ABBA, Here we go again .... Help- Tours not uploading- upload stating at 0% Dan
My Horrible Dolls House GeorgeChan 8 2 yearsGeorgeChan (1): Thanks everyone for your thoughts. I will contact Dee and also do some trimming. Cheers!
Matterport Cloud Content not showing up in the Matterport App? DouglasMeyers 4 2 yearsDouglasMeyers (981): Thanks... that worked...
Setting Start Location & Highlight Reel mk4au 3 2 yearsMarkCantu (103): I thought I was the only one having a problem. I set up the Highlight Reel, organized the photos, toggled the Highlight Reel button to "On", and the first problem was there was no guided tour. Went back to the workshop, double checked, and the same thing happened. After a few times, guided tour button occurred. Tour went "Ok" but it kept ending two thirds of the way through selected photos. I deleted photos, and they were all...
Navigation Problem Input requested frstbubble 4 2 yearsfrstbubble (604): @Metroplex360 I couldn't get into the bathroom from the scan point by the desk. But the trim trick did work. Again thanks!
Matterport viewer on mobile is extremelyslow yoon2366 2 2 yearsTrustedPhotoDC (1108): Sounds like your wifi network is the culprit here. Show some test results - http://www.testmyspeed.com Also is your device the priority on the WiFi network? Lots of reasons why even with a good connection, your speed will be slow. I haven’t noticed any specific issues with WiFi.
WORKSHOP Problems srennick 9 4 yearssrennick (349): @invelope it took Matterport almost a week to get back to me. 3 browsers with 3 different sets of issues. Chrome is fixed at the moment. Their engineering team is looking at Safari and Firefox. I needed to screen record opening up and accessing workshop while exposing the console (developer view) so they could get a good look at what was going on. I'm still waiting for results.
What I miss with Matterport/Workshop KPunsvik 4 4 yearsQueen_City_3D (2556): @KPunsvik If I understand your concern correctly about "* “How to navigate”-pop-up disappears when enabling walkthrough.", there's an easy fix for that.... For that, you can customize your code as follows: ----------------------------------------------------------- Always show, or always hide, navigation help The help screen will display the first time a Matterport user loads a model. To ALWAYS show help, add the &help=1...
Server Problems? ArchimedStudio 4 4 yearsArchimedStudio (540): Thanks @Shane ! It was a long shot... I had problems with my account during the holidays, and had to create a new one in emergency. I've been using the second one ever since. Apparently, Matterport decided the new temporary one was due and disabled it. Good thing Matterport support works on Sundays! After resetting my first account, I was able to log in, and weirdly enough, all scans now work fine. @Jamie ... I use IE. When I couldn't open...
Chromecast+VR2+S6: frozen pricture on TV Andrew 12 4 yearsTosolini (3205): @franmts Thanks for the R&D on this solution. It worked for me too. Before using MirrorOp, I tried with Reflector 2 which supports both AirPlay and Google Cast, but the image froze after a few seconds, like it has been reported by others using ChromeCast. My setup is a Gear VR + Galaxy S6. Thanks!
Failed to Generate from Scan NoRC 15 5 yearsNoRC (16): Well thought I would post an update, I sent Matterport an email about the issue. They duplicated the job 4 times, of that 2 actually rendered out and are now available while 2 others failed. So at least the issue is their end and not the upload/shoot. Will post more as I find out.
Rotation / Spin Not Functioning on Models MBell 9 5 yearsMBell (4): Thats ashame, I am a proud supporter and tech nerd, and for me to hold down a right click on a macbook pro to tour would never cross my mind...