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Threads tagged with 'Trouble'

TitleAuthorPostsLast Post
Setting Start Location & Highlight Reel mk4au 3 1 monthMarkCantu (97): I thought I was the only one having a problem. I set up the Highlight Reel, organized the photos, toggled the Highlight Reel button to "On", and the first problem was there was no guided tour. Went back to the workshop, double checked, and the same thing happened. After a few times, guided tour button occurred. Tour went "Ok" but it kept ending two thirds of the way through selected photos. I deleted photos, and they were all...
Navigation Problem Input requested frstbubble 4 4 monthsfrstbubble (559): @Metroplex360 I couldn't get into the bathroom from the scan point by the desk. But the trim trick did work. Again thanks!
Matterport viewer on mobile is extremelyslow yoon2366 2 8 monthsTrustedPhotoDC (808): Sounds like your wifi network is the culprit here. Show some test results - http://www.testmyspeed.com Also is your device the priority on the WiFi network? Lots of reasons why even with a good connection, your speed will be slow. I haven’t noticed any specific issues with WiFi.
WORKSHOP Problems srennick 9 2 yearssrennick (322): @invelope it took Matterport almost a week to get back to me. 3 browsers with 3 different sets of issues. Chrome is fixed at the moment. Their engineering team is looking at Safari and Firefox. I needed to screen record opening up and accessing workshop while exposing the console (developer view) so they could get a good look at what was going on. I'm still waiting for results.
What I miss with Matterport/Workshop KPunsvik 4 3 yearsQueen_City_3D (1912): @KPunsvik If I understand your concern correctly about "* “How to navigate”-pop-up disappears when enabling walkthrough.", there's an easy fix for that.... For that, you can customize your code as follows: ----------------------------------------------------------- Always show, or always hide, navigation help The help screen will display the first time a Matterport user loads a model. To ALWAYS show help, add the &help=1...
Server Problems? ArchimedStudio 4 3 yearsArchimedStudio (391): Thanks @Shane ! It was a long shot... I had problems with my account during the holidays, and had to create a new one in emergency. I've been using the second one ever since. Apparently, Matterport decided the new temporary one was due and disabled it. Good thing Matterport support works on Sundays! After resetting my first account, I was able to log in, and weirdly enough, all scans now work fine. @Jamie ... I use IE. When I couldn't open...
Chromecast+VR2+S6: frozen pricture on TV Andrew 12 3 yearsTosolini (2326): @franmts Thanks for the R&D on this solution. It worked for me too. Before using MirrorOp, I tried with Reflector 2 which supports both AirPlay and Google Cast, but the image froze after a few seconds, like it has been reported by others using ChromeCast. My setup is a Gear VR + Galaxy S6. Thanks!
Failed to Generate from Scan NoRC 15 3 yearsNoRC (16): Well thought I would post an update, I sent Matterport an email about the issue. They duplicated the job 4 times, of that 2 actually rendered out and are now available while 2 others failed. So at least the issue is their end and not the upload/shoot. Will post more as I find out.
Rotation / Spin Not Functioning on Models MBell 9 3 yearsMBell (4): Thats ashame, I am a proud supporter and tech nerd, and for me to hold down a right click on a macbook pro to tour would never cross my mind...
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