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Topics tagged with Sensor Error'

TitleAuthorPostsLast Post
Sensor Error - scan unable to complete due to sensor error. Jerry_D 12 2 monthsMetroplex360 (8998): I have seen all sorts of things and have owned many different Matterport Cameras. Support will often send you another camera to use before you send yours in. They are quite gracious if you are within your warranty, or the failure is on their part. I've sent in cameras that have started to not align well and outright fail. I've sent in a camera that worked beautifully looked like I threw it down a flight of stairs (because I threw it...
Matterport Pro2 "Wifi Fault" Error firoze 20 1 yearfiroze (25): Yes, this was one of my suggestions after the second camera failed... but didn't push it much cos no one knew at that time, what was causing that error on pro2. After they diagnosed it, took them around 2 weeks to realize that firmware update is not going to come out soon so they sent the pro.
Matterport Hardware Sensor error - help! Rootsyloops 13 2 yearsFlightMedia (73): @kenangiguere I had the same issue when we last used our's. Internals went without a problem I wanted to try taking the scan outside on the decking, it was an overcast day but could not get the camera to align after 3/4 attempts at different heights though I'll carry out a few 360's instead, on the second 360 this same fault came up and the camera froze, rebooted and still no joy so abandoned it as a waist of time.
Matterport Camera indicates Hardware Error GoneCoastalSC 20 2 years3DSense (4): I had the same issue today with my camera. It only managed to do a half turn and seized up. Hardware error - motor fault or similar. I finished the scan and wanted to do some 360 outside shots, when it happened. Will contact Matterport ASAP. Any tips dealing with the support?
Matterport Camera Error Sensor Fault PANOPTICMOTION 1 2 yearsPANOPTICMOTION (19): Hi, We have had an error message showing - Hardware Error - Sensor Fault.... The camera will not not work even after rebooting several times. Has anyone had any experience with this? The camera has not been dropped or abused before anyone asked. It has however been working almost non stop for the last 7 weeks, so not sure if its just not built to last as a full on commercial tool!?
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