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Topics tagged with Repair'

TitleAuthorPostsLast Post
Battery Not Charging CharlieB 3 20 daysWingman (517): Since it is just a charging problem I would try to check a power supply with a multi meter first. If it is supplying a specified on it DC power then it can be a battery itself. If the camera is not under warranty you can open it, read from a battery pack what it is and buy the same from internet. There is no way it can cost $400 to try. Technically a skilled repairer for electronics can find a fault with charging and fix it. I have a friend...
What's in your case. leonherbert 3 27 daysleonherbert (436): @DanSmigrod I have a theta V but I also have a backup Matterport from the company I am sub contracting too. It really sucks to see something you baby around crash to the ground. If anyone has wondered how the repair options work with Matterport here is a basic breakdown. Matterport charges a minimum amount of USD$400 to diagnose and estimate the full repair costs. The USD$400 is charged regardless of whether you decide to repair the camera or...
Sensor Error - scan unable to complete due to sensor error. Jerry_D 12 8 monthsMetroplex360 (9206): I have seen all sorts of things and have owned many different Matterport Cameras. Support will often send you another camera to use before you send yours in. They are quite gracious if you are within your warranty, or the failure is on their part. I've sent in cameras that have started to not align well and outright fail. I've sent in a camera that worked beautifully looked like I threw it down a flight of stairs (because I threw it...
"Urgent! My Matterport Camera failed!!!" (We will loan you our Matterport!) DanSmigrod 4 10 monthsDanSmigrod (19133): @Metroplex360 Thank you. It’s really something Matterport should offer. Immense goodwill to enable scanning while repairing. For WGAN Basic, Standard and Premium Members that do not have a spare Matterport camera, this may be a good backup plan, just in case. Happy holidays, Dan
Matterport out-of-warranty repair costs? DanSmigrod 3 3 yearsViewtech3D (16): I had a motor error come up this week, contact matterport. Luckily i turned off and on and all good. Hopefully not the start of something looming up. Im sure repair cost and transit to OZ would be expensive
Matterport Camera indicates Hardware Error GoneCoastalSC 20 3 years3DSense (4): I had the same issue today with my camera. It only managed to do a half turn and seized up. Hardware error - motor fault or similar. I finished the scan and wanted to do some 360 outside shots, when it happened. Will contact Matterport ASAP. Any tips dealing with the support?
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