Topics tagged with Repair'
|Sensor Error - scan unable to complete due to sensor error.||Jerry_D||12||6 monthsMetroplex360 (9194): I have seen all sorts of things and have owned many different Matterport Cameras. Support will often send you another camera to use before you send yours in. They are quite gracious if you are within your warranty, or the failure is on their part. I've sent in cameras that have started to not align well and outright fail. I've sent in a camera that worked beautifully looked like I threw it down a flight of stairs (because I threw it...|
|"Urgent! My Matterport Camera failed!!!" (We will loan you our Matterport!)||DanSmigrod||4||8 monthsDanSmigrod (18715): @Metroplex360 Thank you. It’s really something Matterport should offer. Immense goodwill to enable scanning while repairing. For WGAN Basic, Standard and Premium Members that do not have a spare Matterport camera, this may be a good backup plan, just in case. Happy holidays, Dan|
|Matterport out-of-warranty repair costs?||DanSmigrod||3||2 yearsViewtech3D (16): I had a motor error come up this week, contact matterport. Luckily i turned off and on and all good. Hopefully not the start of something looming up. Im sure repair cost and transit to OZ would be expensive|
|Matterport Camera indicates Hardware Error||GoneCoastalSC||20||2 years3DSense (4): I had the same issue today with my camera. It only managed to do a half turn and seized up. Hardware error - motor fault or similar. I finished the scan and wanted to do some 360 outside shots, when it happened. Will contact Matterport ASAP. Any tips dealing with the support?|