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Topics tagged with Repair'

TitleAuthorPostsLast Post
"Urgent! My Matterport Camera failed!!!" (We will loan you our Matterport!) DanSmigrod 4 1 monthDanSmigrod (17026): @Metroplex360 Thank you. It’s really something Matterport should offer. Immense goodwill to enable scanning while repairing. For WGAN Basic, Standard and Premium Members that do not have a spare Matterport camera, this may be a good backup plan, just in case. Happy holidays, Dan
Sensor Error - scan unable to complete due to sensor error. Jerry_D 9 2 monthsGerhard (694): @Jerry_D I have the same problem. And this happened with the last 4 updates. I have a lot of scanning work for next month travelling to Asia and Saudi Arabia. So what does one do now ? And I have a job tomorrow for a very big client that owns 50+ hotels. So what to do. If only there was a better solution than Matterport or a competitor in the market because the way things are going, I will give anything a go right now. My clients don't care...
Matterport out-of-warranty repair costs? DanSmigrod 3 2 yearsViewtech3D (16): I had a motor error come up this week, contact matterport. Luckily i turned off and on and all good. Hopefully not the start of something looming up. Im sure repair cost and transit to OZ would be expensive
Matterport Camera indicates Hardware Error GoneCoastalSC 20 2 years3DSense (4): I had the same issue today with my camera. It only managed to do a half turn and seized up. Hardware error - motor fault or similar. I finished the scan and wanted to do some 360 outside shots, when it happened. Will contact Matterport ASAP. Any tips dealing with the support?
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