Topics tagged with Repair'
|"Urgent! My Matterport Camera failed!!!" (We will loan you our Matterport!)||DanSmigrod||4||1 monthDanSmigrod (17026): @Metroplex360 Thank you. It’s really something Matterport should offer. Immense goodwill to enable scanning while repairing. For WGAN Basic, Standard and Premium Members that do not have a spare Matterport camera, this may be a good backup plan, just in case. Happy holidays, Dan|
|Sensor Error - scan unable to complete due to sensor error.||Jerry_D||9||2 monthsGerhard (694): @Jerry_D I have the same problem. And this happened with the last 4 updates. I have a lot of scanning work for next month travelling to Asia and Saudi Arabia. So what does one do now ? And I have a job tomorrow for a very big client that owns 50+ hotels. So what to do. If only there was a better solution than Matterport or a competitor in the market because the way things are going, I will give anything a go right now. My clients don't care...|
|Matterport out-of-warranty repair costs?||DanSmigrod||3||2 yearsViewtech3D (16): I had a motor error come up this week, contact matterport. Luckily i turned off and on and all good. Hopefully not the start of something looming up. Im sure repair cost and transit to OZ would be expensive|
|Matterport Camera indicates Hardware Error||GoneCoastalSC||20||2 years3DSense (4): I had the same issue today with my camera. It only managed to do a half turn and seized up. Hardware error - motor fault or similar. I finished the scan and wanted to do some 360 outside shots, when it happened. Will contact Matterport ASAP. Any tips dealing with the support?|