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Topics tagged with Matterport Support'

TitleAuthorPostsLast Post
Google Street View and Matterport ??????????? leonherbert 9 2 daysAstroprojector (37): Same for me. No point to show customers what it can do if GSV not working.
Dear Matterport - Your "Large Space" Billing Stinks! iTours360VR 9 3 daysConvrts (208): Hi Ian, I don't know if your question has been answered exactly but yes, if you already have a job which is over 100 scans you can duplicate it on your iPad prior to uoload and remove scans on each model in order to create 2 models which could be linked via a Mattertag (paste the URL of your scan point at the start on the alternate model into a tag) following uploading, The only downside is you don't get as nice a dollhouse as it will remain 2...
Matterport Models crashing in new Matterport 3D Showcase app schaferu 17 6 daysschaferu (22): Reporting back with update. Support began looking into the matter a month ago, and despite several promises unfortunately this has not been fixed yet and my Showcase App has remained unusable ever since, a real inconvenience. Apparently several users reported the issue. And we wait...
MP BS Support / 13-UP ERROR BlueImmersiveMedia 5 12 daysBlueImmersiveMedia (199): @Photography360 In my case I was cold out. I was in NH shooting. I did just do a scan on the porch (with snow) then moved back inside. Not sure that temp is the reason, but lets hope the error goes away. I think my real concern is the lack of understanding of the error code. Feels shady... Like a revenue play. And, its not like me to go there... but it doesn't feel right. If there is an issue with the camera, I can handle that. No answer...
Payment information "missing" email received from Matterport PWIMAGING 4 14 daysleonherbert (591): Got the same email
Four weeks to solve a problem? Maxdemartino 6 2 monthsalirizacil (132): Hi, I am waiting more than 8 weeks to solve one of my problems. And still dont know whem it will be solved :( My customer has already left me :(
Is matterport support completely off? alirizacil 7 2 monthsalirizacil (132): After 2 months, problem has not solved yet. They said, they have put my request to the line and i have to wait 4-6 more weeks, after 7 week. Congrats Matterport.. You are improoving...
Quick help from Matterport Support with model restoration Queen_City_3D 3 2 monthsChangesin3d (70): Here is the THING.... they are keeping these models and Delete does not mean Delete.... When CCPA comes into effect in January this would be a bad thing if it happened in California. I had heard that they are going to change this and offer a real deletion but like all things Matterport that remains to be seen. If you are not familiar with CCPA California Consumer Privacy Act it appears BUYERS will have the right to delete all home pictures...
Urgent: Matterport camera connection to app Ghagendorf 16 3 months9thsensevisuals (7): This happened to one of my cameras last weekend. I tried everything, but the only solution is exchanging it via matterport. It's part of an issue with one of the beta firmware updates. Sorry!
Processing Error - Need Help !! tejas_mithapelli 18 3 monthsDanSmigrod (20000): @tejas_mithapelli Glad it worked out. Thanks for letting us know. Dan
Face Blurr later DouglasMeyers 2 3 monthsDanSmigrod (20000): @DouglasMeyers Matterport Support can reprocess a tour without you re-uploading the Matterport 3D Tour from your iPad. While I could imagine that they could also apply the face blur feature, I do not know for sure. Please let us know what you learn from Matterport Support. Best, Dan
A Death at Matterport lisahinson 28 4 monthsMeshImages (651): Hard times without Dee Johnson. It took Matterport support more than 80 (!) hours to send me this answer. @Matterport, we are in the photography business, we must deliver. I cannot wait days to deliver this answer.
How to combine two Matterport 3D Tours that are adjacent to each other DanSmigrod 2 5 monthsWingman (682): They need to send links to the models to Dee through MOUG Facebook if she is still available there. That how I combined two sets of multiple models into two big models for publishing them on GSV as a whole. Dee asked me to show my models to her first and then confirmed it could be done. It took her about 48 hours to combine two sets into two big models.
Matterport sales lack of professionalism leonherbert 14 7 months3D_Hoffa (143): This post is important and should not be buried *bump*
Billing code - "error.internal" VTLV 8 8 monthsDeeJ (116): @vtlv You are more than welcome!
Still no clarity on Matterport hosting costs! Queen_City_3D 10 9 monthssbl110 (283): Ok, according to Matterport support, the first three uploads are gratis: I'm on a basic plan, but I think it would go without saying that if your subscription allowed 3, 7 or 11 (Basic, Pro, Business) processing credits, it shouldn't cost anything for small or large spaces. I still find it interesting that the web site shows large space processing ineligible for free...
Show the Tour Path In Matterport Highlight Reel AMahfouz 7 1 yearAMahfouz (10): Yea it worked... thanks for the information and your help
Creating a seperate account for large client. WallsCouldTalk 6 1 yearWallsCouldTalk (72): THank you Dan, That is all great news! Yes, we purchased a Pro2 last month for a large hotel that we work with as well. We are currently awaiting approval and planning on those projects. We just don't like to make things up as we go, so we pulled the trigger early in order to allow ourselves time to establish an efficient workflow and enough experience to recognize potential issues before they arise. Now we are in the process of polishing our...
Matterport Cloud Down Sunday, 22 July 2018 (11 am-3 pm PST) for Maintenance DanSmigrod 4 1 yearMetroplex360 (9215): It was postponed.
Matterport Support Live Webinar for Q&A DanSmigrod 2 2 yearsfotoguy (354): I liked parts of the video but none seemed centered on us, the MP Professionl. The one that came closest state at the end "contact Matterport for a quote". I would love a generic video aimed at us MP Professionls. Am I missing something?
Good Morning Matterport AI! Networker 13 2 yearsNetworker (157): WGAN Pros, A sad moment this morning. As I expected to see that old familiar Dollhouse view (because they said my Instant Gallery had been switched off) I was still being blessed by Bob's AI. Here is another example of how "intelligent" Bob's new AI is. It has correctly identified the "World's First Turkish Sauna Bathroom!" Great for losing weight while you defecate. Amazing! No? ...
Matterport ND Filter? OpticMatter 6 2 yearsProperty3dNZ (613): Update We went back through the FB page and it turns out that this does not work! Although it looked great while scanning on the iPad once the model came back it was incredibly distorted and all over the show. So it seems that the MP software couldn't handle what the filter had done. Therefore it is not recommended!
Matterport MTL (Matterpak) Problem c2astudio 9 2 yearsJuMP (967): @c2astudio We PM you for the detail about our JuMP-POP v1.0 and you can get a trial account if you provide your email address. With the trial account you can try our services within one week trial period. Thank you. JuMP team from Beijing China
Ask the Matterport Experts Live: 17 May 2018 DanSmigrod 2 2 years3dVuz (319): Marcus is a great guy. Had the pleasure of destroying some pastrami and corned beef sandwiches at Katz’s in NYC. He has helped me numerous times, along with Dee (all hail Dee) and others.
Matterport Support? MarkCantu 3 2 yearsleonherbert (591): I generally call them. Even if they don't answer, they will get back to you pretty promptly just leave a message of course :)
Floor processing error - Matterport support 3dshowcaseuk 3 2 yearsPieroBortolot (218): I think with stairs