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'Error' Topics

TitleAuthorPostsLast Post
Strange Matterport scan point placements NC3D 5 7 dayslilnitsch (3085): @MatterFix Playing with camera height can also help when a scan position is being difficult
Urgent: Matterport Pro2 (Error): Recharge Matterport Camera 3DAxs 10 2 monthsMatterFix (131): Yeh, I've heard a lot of people talk about issues with drone batteries. Because matterport uses high quality 18650 cells in their packs and uses a good BMS board, I've never run into an unbalanced battery pack in a Matterport camera. They do have the annoying "kill-switch" feature though that will permanently disable the packs if the voltage gets too low (I think around 6 volts)....so always keep your Matterport cameras charged to 50%+...
Yikes! Matterport bad map: 180 degrees out of rotation. Help please ... ImperialProperties 9 3 monthsMetroplex360 (9408): I hate to say this, but this is one of those cases where using the one shot 360 cameras fails compared to using the pro cameras.
Matterport failed processing - has anyone come across this before? sonic_nc 5 1 yearsonic_nc (18): Thanks all, I adjusted trim markers in the exterior space as suggested and it processed :)
Having issues with the Ricoh Theta Z1? Time to go with an 8k camera? junior 4 1 year8643d (170): @junior Mine does this as well, usually at least once during a shoot. Like @lilnitsch does, I usually just turn it back on and continue scanning.
What's the worst that can happen? (matterport related) rastas 5 1 yearExpertise (735): I'm pretty much a Matterport fanboy. The Pro2 is great hardware, and the processing is never a problem. If there is a glitch in your scan, it is probably due to a correctable mistake you made in the field. Matterport is by no means perfect, but user friendliness is on Apple level.
MP BS Support / 13-UP ERROR BlueImmersiveMedia 5 2 yearsBlueImmersiveMedia (291): @Photography360 In my case I was cold out. I was in NH shooting. I did just do a scan on the porch (with snow) then moved back inside. Not sure that temp is the reason, but lets hope the error goes away. I think my real concern is the lack of understanding of the error code. Feels shady... Like a revenue play. And, its not like me to go there... but it doesn't feel right. If there is an issue with the camera, I can handle that. No answer...
Error HDR stitching Lightroom via Ricoh Theta Stitcher johnstro12 3 2 yearsjohnstro12 (5): Thanks mate :) ;)problem solved :O :angel: :beer:
ErrorStitching HDR with Lightroom and Ricoh Theta Stitcher - Ricoh Theta Z1 Henri 3 2 yearsHenri (1): Thanks, it works!
Help with the Ricoh Theta Stitcher & Lightroom plugin. Pau 4 2 yearsPau (58): Hi @Enri DO NOT select "Auto Align"
Insta360 One X - Wifi Issues. Anyone? pguerreiro 1 2 yearspguerreiro (97): Hello everyone. I've just bought the Insta360 One X and i'm having problems with the wifi connection. It works only if i'm close to the camera. More than 3, 4 metters, loses connection all the time. "Operation couldn't be completed. com.insta360.camerasdk.error error 444" The firmware is updated and i'm using an iPhone XS. I appreciate your help. Pedro...
Blinds & shutter business tour: Matterport stitching problems. Wingman 1 2 yearsWingman (2236): Hi guys, I did a space yesterday for a business selling shutters & blinds. They have really narrow paths between samples, a lot of directed ceiling light and as a result I have come stitching errors. I told it to them from a start that they may be some stitching errors because there is not enough distance to their products but I was checking every scan, did a lot of rescanning and still missed a few. Here is one [ Link] ...
Error Message When Trying to Capture with Insta360 One X and Ricoh Theta V DanSmigrod 4 2 yearsDanSmigrod (25875): Hi All, Good news ... While I got my Insta360 One X working with my iPad, I have no idea why it is working now. I did NOT update the firmware. Hmmmmm... Dan
Warning: Please DO NOT upgrade to Capture 3.0.4 until further notice. VTLV 10 2 yearsJwbuckl (337): Per Matterport Support within the last half hour, the issue has been fixed and updates may resume. UPDATE: This issue has been fixed! It's available in the general release version of the Capture App. Please update your App! Thank you everyone for your patience and understanding. ********************************* If you have already started the update and you get the error: "Unable to Update Existing Data", please select...
Alignment Chaos Shakoure 10 2 yearsShakoure (325): @DulceG ... Thanks for inquiring. Actually, Dee at Matterport support took care of it. On her end, she has the capability to edit/move/align the scans individually, something that we don't have access to. I'm not sure of the actual process but she managed to put it in proper order. I now have a huge appreciation for her role at MP and what she was able to do for me.
What is wrong with this showcase? JuMP 3 3 yearsJuMP (1538): @CarlosFHdz Thank you for advice. It is not my showcase, I just find the issue. And it happened on below beta showcase link only. https://my.matterport.com/showcase-beta/?m=4LDRFDVEGmi The normal link below is running well. https://my.matterport.com/show/?m=4LDRFDVEGmi
Level Split Tette99 5 3 yearsDanSmigrod (25875): @Tette99 BTW, you are not charged for reprocessing ... create 20 variations and used different names to keep track. Good luck and keep us posted please. Dan
Floor processing error - Matterport support 3dshowcaseuk 3 3 yearsPieroBortolot (230): I think with stairs
What to do about billing errors? Queen_City_3D 6 4 yearssrennick (351): I had the same problem last week...with the same reply. They actually didn't even move it. I uploaded it to the right account and the other user deleted the scan from their account. They refused to alter billing.