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Topics tagged with Error'

TitleAuthorPostsLast Post
Error Message When Trying to Capture with Insta360 One X and Ricoh Theta V DanSmigrod 4 4 daysDanSmigrod (19128): Hi All, Good news ... While I got my Insta360 One X working with my iPad, I have no idea why it is working now. I did NOT update the firmware. Hmmmmm... Dan
Warning: Please DO NOT upgrade to Capture 3.0.4 until further notice. VTLV 10 2 monthsJwbuckl (289): Per Matterport Support within the last half hour, the issue has been fixed and updates may resume. UPDATE: This issue has been fixed! It's available in the general release version of the Capture App. Please update your App! Thank you everyone for your patience and understanding. ********************************* If you have already started the update and you get the error: "Unable to Update Existing Data", please select...
Alignment Chaos Shakoure 10 6 monthsShakoure (270): @DulceG ... Thanks for inquiring. Actually, Dee at Matterport support took care of it. On her end, she has the capability to edit/move/align the scans individually, something that we don't have access to. I'm not sure of the actual process but she managed to put it in proper order. I now have a huge appreciation for her role at MP and what she was able to do for me.
What is wrong with this showcase? JuMP 3 1 yearJuMP (952): @CarlosFHdz Thank you for advice. It is not my showcase, I just find the issue. And it happened on below beta showcase link only. https://my.matterport.com/showcase-beta/?m=4LDRFDVEGmi The normal link below is running well. https://my.matterport.com/show/?m=4LDRFDVEGmi
Level Split Tette99 5 1 yearDanSmigrod (19128): @Tette99 BTW, you are not charged for reprocessing ... create 20 variations and used different names to keep track. Good luck and keep us posted please. Dan
Floor processing error - Matterport support 3dshowcaseuk 3 2 yearsPieroBortolot (218): I think with stairs
What to do about billing errors? Queen_City_3D 6 2 yearssrennick (343): I had the same problem last week...with the same reply. They actually didn't even move it. I uploaded it to the right account and the other user deleted the scan from their account. They refused to alter billing.
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