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Customer Supportx

'Customer Support' Topics

TitleAuthorPostsLast Post
Is there a problem with Matterport URL parameters working? craigsauer 6 9 daysGhagendorf (273): Yesterday I coded a url to start automatically and it didn’t work.
Adventures in high scan count models. briangreul 8 12 daysbriangreul (363): So I split the model.... and 780 ish scans processed. So that may be the high water mark. I don't have time to test it further to see if a higher model would test.
Matterport's no longer restoring deleted spaces! PeterMcCready 15 13 daysPeterMcCready (232): Final update. I asked Matterport: "What are your plans for my data?" They responded: "This is a great question! After checking in with my supervisor, he told me that you deleted spaces will go into stasis, and would only ever be used for internal training purposes." Queue the 'Curb Your Enthusiasm' theme...
Urgent: Uploading to Matterport FAILED multiple times? rzphotoman 11 27 daystresdepro (269): Just an update guys ...Well finally it went through All I did was duplicate the model on the iPad and upload it again :)
Best Contact for EyeSpy360 Support? simbany1 4 2 monthsEyeSpy360_Support (46): Hi @simbany1, The best and quickest way to get support from our team is to email I have responded to your PM and hope that is helpful. Kind regards, Frederick EyeSpy360 Support Team
EyeSpy360 support????? realeshots 8 2 monthsPedrotex69 (33): Thank you Ella, but from what i gather they are not even making any conversions, they are just charging me the UK prices, and that is not what I sign for. Thank you for looking into this, all the best, keep safe.
Can someone from Matterport call me to discuss a billing situation? JCHAFE 3 3 monthsJCHAFE (84): @Garnetwest Thanks Garnetwest At least its not a dispute per say, its just a few things I need looked into and resolved and it would be done considerably easier with a 5 minute phone call rather then typing a book via email every second day!
Matterport Support: the Maximum Number of Scans in a Matterport model is... DanSmigrod 1 8 monthsDanSmigrod (22040): Hi All, From the Matterport Support Live Q&A Thursday, 21 November 2019. Transcript Question: "Is there a maximum of scans I can do within one tour? I've heard of problems when reaching 1,000 scans." Matterport Support: ... the supported number of scans is 200. The reason why it is 200, yes you can definitely scan more than that 'cause if you get yourself an iPad Pro, you can potentially, you know, it's a...
Question of the Day: Have you noticed larger Matterport tours are smoother? DanSmigrod 1 8 monthsDanSmigrod (22040): Hi All, The WGAN Forum Question of the Day for Friday, 22 November 2019. Have you noticed larger Matterport tours are a smoother experience? Backstory: "... six months ago, maybe less, that [Matterport] engineers updated [Matterport] Showcase [player] to be able to better handle larger models," said Matterport Content Marketing Manager Amir Frank during the Matterport Support Live Q&A Thursday, 21 November...
Dear Matterport, please reply Home3D 4 8 monthsOboldyrev (179): Thw way I see it - as long as Matterport continues to suport MSP it's not a bad thing. Limited availability is always good fir business. That is of course they continue supporting MSP structure
Matterport Customer Support Live Q&A! | Thursday, 21 Nov 2019 aiMBackwards 2 8 monthsDanSmigrod (22040): Reminder: going on now :cool:
Combining 2 large Matterport scans rzphotoman 6 8 monthsDanSmigrod (22040): @rzphotoman Above from a similar WGAN Forum discussion: ✓ Split my Matterport Tour by Floor Best, Dan
Anyone Ever Encountered This Problem w Capture App? Chemistrydoc 10 8 monthsleonherbert (892): @Jwbuckl there has been discussion on this issue for the last few weeks (17 days)
house not lining up fotoguy 6 1 yearfotoguy (592): Thanks Dan. I just submitted an online support request and attached the image. I believe they work on pacific time so there is still time for them to call today.
HELP! Matterport has overcharged me, again! GETMYVR 11 1 yearGETMYVR (388): Thank you Dee! I did receive your email and appreciate your quick resolution for finally restoring my service correctly, and for amending the wrongful charges. My best, Chris.
Uploading to the Wrong Matterport Account Matt19 4 1 yearDanSmigrod (22040): @Matt19 Obviously a missed opportunity by Matterport to surprise and delight a Client. Dan
Cupix pricing - more expensive than you think CFster 14 2 yearsGarySnyder (1816): If you host Vista yourself and you learn how to use it correctly the transition between pano's is very immersive and quick. You will be surprised how many companies use Vista under their own name as you can completely white label the final product.
Matterport customer service non existent... mjstef 26 2 yearsDanSmigrod (22040): @mjstef Are you using an Apple charger and cable or a 3rd party charger and cable? Dan