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Topics tagged with Billing'

TitleAuthorPostsLast Post
Dear Matterport - Your "Large Space" Billing Stinks! iTours360VR 9 9 daysConvrts (209): Hi Ian, I don't know if your question has been answered exactly but yes, if you already have a job which is over 100 scans you can duplicate it on your iPad prior to uoload and remove scans on each model in order to create 2 models which could be linked via a Mattertag (paste the URL of your scan point at the start on the alternate model into a tag) following uploading, The only downside is you don't get as nice a dollhouse as it will remain 2...
Payment information "missing" email received from Matterport PWIMAGING 4 21 daysleonherbert (624): Got the same email
Change Cloud Plan from Anual to Monthly DulceG 1 7 monthsDulceG (5): Hi I purchase an Anual Cloud Plan from June 22,2018 to June 22, 2019. I was waiting for these last days to purchase Month July, 2019, so I could start a Monthly payment. If you see the attached image, Billed monthly is activated. How come they did the anual purchase without consulting me?
Billing code - "error.internal" VTLV 8 8 monthsDeeJ (116): @vtlv You are more than welcome!
HELP! Matterport has overcharged me, again! GETMYVR 11 8 monthsGETMYVR (57): Thank you Dee! I did receive your email and appreciate your quick resolution for finally restoring my service correctly, and for amending the wrongful charges. My best, Chris.
New Matterport Pricing Starts May 9th [2019] VTLV 27 8 monthsJune (391): And if you are from another country like Canada the cost would be $10,000.00 a year!!!!
Is this Matterport rumor true?!?! Queen_City_3D 27 10 monthsMeshImages (655): Good news! Matterport refunds the extra 38 USD large scans.
Archived Matterport Invoices Integratedman 9 11 monthsDanSmigrod (20039): @Integratedman Exactly the note that you would hope to receive: both action and tone. Kudos Matterport for acknowledging problem; apologizing and offering a solution. Dan
Matterport March Billing Delayed to Transition to New Account Features DanSmigrod 1 11 monthsDanSmigrod (20039): Grab from email received Hi All, Matterport writes: "Major updates to manage your team, monitor your bill and usage, and manage your subscription in Cloud will be released to all customers before March 11, 2019." More info: Matterport Website Your thoughts? Dan ...
Matterport: Upcoming Improvements to Account Management and Billing DanSmigrod 1 1 yearDanSmigrod (20039): Hi All, I received this Matterport eBlast today (Tuesday, 12 February 2019). Dan
Scans with at least 1 Theta/Insta360 = No Processing fees right now. VTLV 8 1 yearahojman (113): If you cannot solve the problem of hiding (if it is really impossible) you can hide below or take 2 photos at different directions and edit with Hugin and any editor, but I am not sure if we will be able to upload images from other sources than the camera using the new version of Matterport.
Question of the Day: How did you solve a difficult outstanding invoice? DanSmigrod 5 1 yearChemistrydoc (1060): Two words: pleasant persistence
How many scans equal 100 rzphotoman 5 2 yearsVTLV (1889): So this ticker really isn't counting 99 scans now is it? SUCK !!!
What to do about billing errors? Queen_City_3D 6 2 yearssrennick (346): I had the same problem last week...with the same reply. They actually didn't even move it. I uploaded it to the right account and the other user deleted the scan from their account. They refused to alter billing.
Real Estate Client Not Paying You? DanSmigrod 7 2 yearsDanSmigrod (20039): @Spencerlasky Yes. Turning off the tour is the last resort. You never know why people are having a bad day that can be completing unrelated to you. Dan