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3D Showcasebug

"View Inside" link is missing from player?78

Glenda private msg quote post Address this user
I uploaded a new model created today and, after processing, I only see links for "View Dollhouse" and "View Floorplan". Even if I click on one of the hotspots in the dollhouse view, I can't get to the inside view. Models created in the past are okay. Yikes!!!

Anyone else experiencing this? Any idea what I might have done wrong?
Post 1 • IP   flag post
sdubose99 private msg quote post Address this user
I think I saw that once... email support@matterport.com and Bob will help out. Or call and leave a message and make sure to specify your issue is urgent. In the meantime you might try uploading again. I dunno... have you tried other browsers?
Post 2 • IP   flag post
Glenda private msg quote post Address this user
Already sent an email ... going to poke around in workshop mode and see if I can find a fix there.
Post 3 • IP   flag post
sdubose99 private msg quote post Address this user
Not a whole lot you can do there.
Post 4 • IP   flag post
Glenda private msg quote post Address this user
I'm hoping if I select a start point, it might help ...
Post 5 • IP   flag post
sdubose99 private msg quote post Address this user
:-)
Post 6 • IP   flag post
Glenda private msg quote post Address this user
Hey, it worked!!!
Post 7 • IP   flag post
sdubose99 private msg quote post Address this user
Ho Lee Fok.
Post 8 • IP   flag post
Glenda private msg quote post Address this user
Don't you EVER doubt me again, puny human ... LOL!
Post 9 • IP   flag post
sdubose99 private msg quote post Address this user
OK I had to google to see if that was a quote from something...
Post 10 • IP   flag post
Glenda private msg quote post Address this user
was it?
Post 11 • IP   flag post
sdubose99 private msg quote post Address this user
https://www.youtube.com/watch?v=Bnh2AplyKi4
Post 12 • IP   flag post
34559 12 12
destitute