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3D Showcasebug

"View Inside" link is missing from player?78

Glenda private msg quote post Address this user
I uploaded a new model created today and, after processing, I only see links for "View Dollhouse" and "View Floorplan". Even if I click on one of the hotspots in the dollhouse view, I can't get to the inside view. Models created in the past are okay. Yikes!!!

Anyone else experiencing this? Any idea what I might have done wrong?
Post 1 IP   flag post
sdubose99 private msg quote post Address this user
I think I saw that once... email support@matterport.com and Bob will help out. Or call and leave a message and make sure to specify your issue is urgent. In the meantime you might try uploading again. I dunno... have you tried other browsers?
Post 2 IP   flag post
Glenda private msg quote post Address this user
Already sent an email ... going to poke around in workshop mode and see if I can find a fix there.
Post 3 IP   flag post
sdubose99 private msg quote post Address this user
Not a whole lot you can do there.
Post 4 IP   flag post
Glenda private msg quote post Address this user
I'm hoping if I select a start point, it might help ...
Post 5 IP   flag post
sdubose99 private msg quote post Address this user
:-)
Post 6 IP   flag post
Glenda private msg quote post Address this user
Hey, it worked!!!
Post 7 IP   flag post
sdubose99 private msg quote post Address this user
Ho Lee Fok.
Post 8 IP   flag post
Glenda private msg quote post Address this user
Don't you EVER doubt me again, puny human ... LOL!
Post 9 IP   flag post
sdubose99 private msg quote post Address this user
OK I had to google to see if that was a quote from something...
Post 10 IP   flag post
Glenda private msg quote post Address this user
was it?
Post 11 IP   flag post
sdubose99 private msg quote post Address this user
https://www.youtube.com/watch?v=Bnh2AplyKi4
Post 12 IP   flag post
48647 12 12
destitute