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Do you use a live operator to take messages?6955

WGAN Forum
Founder &
WGAN-TV Podcast
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Atlanta, Georgia
DanSmigrod private msg quote post Address this user
Hi All,

If you do not pick up the phone, do you have your calls go to a live operator service?

If so, why?

Best,

Dan
Post 1 IP   flag post
WGAN Basic
Member
New Brighton, PA
frstbubble private msg quote post Address this user
@DanSmigrod Wow, do you always read people's mind? This post is so related to the one I'm about to make.
Post 2 IP   flag post
Snap private msg quote post Address this user
I use an answering service at the moment. It’s cheap, it comes off like you’re a large company and there’s always someone answering the phone which is important. Especially in real estate, realtors are very time sensitive so a missed call usually means missed work. I have had problems though, these companies usually have anywhere from 16-60 operators so there’s no consistency on the level of service. Some operators have not realized I am the owner when someone asks for me, think I was a man because of my unusual name, cold to the customer or sound too automated. If you can afford to hire an individual I would go that direction for sure. A positive first impression is paramount with initial contact and will set the tone for the clients’ overall experience.
Post 3 IP   flag post
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