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Do I need to let Matterport Support know?6782

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Chi3d private msg quote post Address this user
I just left a scan, was a split level.Went to 2nd floor and scanned without creating new floor, no alignment errors since nothing is under it. I want floorplans of the separate floors. Will I need to go back or will the processor figure it out. Should I send a message to support?
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Queen_City_3D private msg quote post Address this user
@Chi3d Are you talking about ordering schematic floorplans for the additional cost?

If so, I'm sure they'd figure that out and have the separate levels for you.

If you are just referring to the floor levels in the model, your labelling in the workshop has no bearing to that. It figures out the floor levels on its own.
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Chi3d private msg quote post Address this user
Im just wondering about the floorpans that I order from MP, id like the floors to be separated.
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DonW private msg quote post Address this user
Hi Chi3d

Every multi floored property I have received floor-plans for from Matterport comes back with the floors separated.

You receive a png file for each floor and a pdf that has both floors.

Hope this helps.

Cheers
Don
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