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3D ShowcaseImage QualityproblemScans

Bad Image Quality in Showcase - all modells6105

LeventeSolczi private msg quote post Address this user
I sent this letter to support:

Dear Matterport support team!


I have recently experienced that the models are much whiter. Some of my models are extremely ugly because of too much light.

What happened?

Older models have also changed, too white.

The downloaded snapshot images are clearly light, they are beautiful. I do not understand why the picture will be ugly when running the model, why will it be too clear?

Several clients have indicated that this is not acceptable to him.

I send pictures for evidence.

What happened? Why have I experienced this phenomenon in recent days?

Please investigate the problem carefully, and my friend, MSP Service Provider, using another Pro 1, experienced the same thing.

We are waiting for their answer.

Examples: (but all of our modells are the same) you can see that the 3d showcase more whiter and looks terrible

Example 1:



Example 2:







Post 1 • IP   flag post
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OpenHouseOptics private msg quote post Address this user
Do you think they’re changing the quality of the pro1 imaging to prompt the stragglers to upgrade to pro2?
Post 2 • IP   flag post
Helen private msg quote post Address this user
@LeventeSolczi I just opened both example links and they both look fantastic! Could it have been brightness settings on the screen itself that caused the over exposure?
Post 3 • IP   flag post
LeventeSolczi private msg quote post Address this user
Dear Helen.

On phone it is ok, but on PC or MAC the showcase is extra white - extra gamma.

This was not the before.

I am a photographer and a film maker i really like the quality . This is not affordable, my clients going to be disapointed.
Post 4 • IP   flag post
Helen private msg quote post Address this user
@LeventeSolczi I looked at them on a MacBook.
Post 5 • IP   flag post
LeventeSolczi private msg quote post Address this user
Quote:
Originally Posted by Helen
@LeventeSolczi I looked at them on a MacBook.


What did you experience? Actually, it looks like you've compared the downloaded snapshot.
Post 6 • IP   flag post
Helen private msg quote post Address this user
@LeventeSolczi I opened the models from the links you provided. Along with opening them in a MacBook. I also just opened them in a iMac on both systems they looked very good to me. In both systems the quality looked like the second image in each example set.
I hope this helps and maybe others can check on their computers and let you know.
Post 7 • IP   flag post
LeventeSolczi private msg quote post Address this user
Thank you Helen!

But for me, and my costumers the quality is the first picture - too white (( really white
Post 8 • IP   flag post
Johncouper private msg quote post Address this user
Looks great on my pc and Mac
Post 9 • IP   flag post
LeventeSolczi private msg quote post Address this user
In safari terrible, in chrome good.

Will matterport turn against safari?

Please check it: the whiter is safari





Post 10 • IP   flag post
LeventeSolczi private msg quote post Address this user
Matterport-Marcus (Matterport Support)
Jan 10, 10:30 AM PST

Hello again Solczi, It's an issue with the browser itself, we've received this feedback from other customers. It's an Apple issue at this point and worth reaching out to them. I've also made our team aware on this end too, though the processing and spaces are the same and no quality has diminished.

Warm Regards
Marcus
Matterport Support

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