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3D ShowcasePro2Scans

Pro 2 errors?5115

tocha private msg quote post Address this user
I shot a small house yesterday and had some anomalies. Has anyone else seen this? I am thinking it had to do with how bright and hot the sun was coming through the no shade windows since the dollhouse could not even create the floors wherever the sun was shining on them.


Post 1 • IP   flag post
leeverdon private msg quote post Address this user
That's really bad. Send an email to Matterport Support with those images as they may be able to rectify the issue on their end.
Post 2 • IP   flag post
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Member
HarlanHambright private msg quote post Address this user
they're going to say the camera was moved too early.
Post 3 • IP   flag post
tocha private msg quote post Address this user
@HarlanHambright

That would be an incorrect assumption on their part if they do.
Post 4 • IP   flag post
3dinsights private msg quote post Address this user
The top photo is a known issue that MP is looking at. They can manually fix these if you wish, however it will create a new tour code so only do this if you have a few days spare for them to do it and haven't done all your other edits within the tour as these would have to be created again.

Regarding the second image, i am not 100% sure but keep your eye on it and let support know each time it occurs. I just received a replacement Pro2 due to alignment issues on a number of jobs.

I will say, I was very impressed with the speed in which MP arranged the replacement and sent it straight to me.
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3rd Party
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Metroplex360 private msg quote post Address this user
If you guys got the MSP Newsletter that just went out today, you'll find that Matterport has a new version of Capture that they are beta testing to address this. I believe that they should be pretty open to share.

I got it and opened it and it immediately went through a process of checking and fixing tours. It apparently fixed one of mine ... didn't realize one was broken.
Post 6 • IP   flag post
justinv private msg quote post Address this user
@tocha

I have never seen someone put hardwood floors on the wall. That is very interesting!
Post 7 • IP   flag post
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VTLV private msg quote post Address this user
@justinv - It's a new trend. 5" crown molding doesn't cut it anymore
Post 8 • IP   flag post
justinv private msg quote post Address this user
@VTLV

I must be an idiot, I thought it was chair rail modeling that matched the floor or something! I need new glasses.
Post 9 • IP   flag post
tocha private msg quote post Address this user
@3dinsights - thanks you for the info
@Metroplex360 - I will read it today

@VTLV - you could have something there and it might make you more than Matterport is

@Justinv - you are behind the times
Post 10 • IP   flag post
justinv private msg quote post Address this user
@tocha

On a serious note, can you hide the scans for a functioning tour?
Post 11 • IP   flag post
tocha private msg quote post Address this user
@justinv - yes I was able to hide those. I had taken several in that area trying to get the floor to show up in the dollhouse but it still wouldn't show up. The imagery was there though so I used the ones I could.
Post 12 • IP   flag post
justinv private msg quote post Address this user
@tocha

I had that experience before where the sun glared in the windows and it was a black spot in capture.
Post 13 • IP   flag post
justinv private msg quote post Address this user
@tocha

Thankfully that camera spins faster!
Post 14 • IP   flag post
tocha private msg quote post Address this user
This is what I got back from support:

Matterport - Dee (Matterport Support & Community)
Jul 28, 8:27 AM PDT
Todd,

Thanks for contacting Matterport Support. I'm sorry that you have experienced issues with your recent Space.

The issues that you are experiencing have been fixed in our latest update. Please make a copy of the model in Capture and re-upload. If this does not fix the issue, please let me know.

Best,
Dee
Matterport Support Specialist
New! Subscribe to system status updates at status.matterport.com.
We'd also love to hear from you! Join us at Community.matterport.com.
Post 15 • IP   flag post
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