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Did I miss something?4485

justinv private msg quote post Address this user
I just noticed my tours do not say Matterport or have a dollhouse button while walking through tour while using WP3D models. Even when I do not touch it for a minute only the more info tab in top left shows up.

I went to my.matterport.com and the Matterport is in the right corner and dollhouse in left corner?

It is broken but fixed all in one problem!

Here is an example:

clickable text
Post 1 IP   flag post
htimsabbub23 private msg quote post Address this user
It does for me when looking at your tour (sorry so small but look in lower left corner)


Post 2 IP   flag post
lisahinson private msg quote post Address this user
I don't see it on yours or mine when using the iPad; however, I see when viewing on the computer.
Post 3 IP   flag post
justinv private msg quote post Address this user
@lisahinson

I am on iPad also! Ross told me what to adjust so that you can see the rest of page on the website. I had someone complain that people were not scrolling down. Maybe that has something to do with it but it was there the other day.

@htimsabbub23

Are you on a desktop?
Post 4 IP   flag post
lisahinson private msg quote post Address this user
@justinv guess I missed that memo on the iPad. hmmm
Post 5 IP   flag post
justinv private msg quote post Address this user
I noticed it on Helen's tour that she posted a link to and I noticed she didn't have one but had a logo in a strange spot. Maybe nut a strange spot but I don't place their logo on tour, so that might be where it is put? After noticing it there, I went to a few of mine and it wasn't there either.

Maybe it is something to do with iPads? I was complaining the other day on their forum, I thought they listened and fixed it!
Post 6 IP   flag post
htimsabbub23 private msg quote post Address this user
Yea I am on a desktop and laptop.
Post 7 IP   flag post
justinv private msg quote post Address this user
It wasn't fixed for long. Matterport broke it again by correcting the problem. I didn't like losing the dollhouse but I could do without Matterport being on the bottom.
Post 8 IP   flag post
WP3D Models
ThreeSixty Tours
rpetersn private msg quote post Address this user
Hi all...

Sorry for the delay in posting here, was away from the screen today.

From what I can tell, it sounds like all of the issues being described here are related to iOS. Matterport is aware of this issue and is fixing things up...if they haven't already.

Thanks & have a great rest of your weekends!

Cheers,

Ross Peterson
WP3D Models
Post 9 IP   flag post
47356 9 9
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