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3D Showcasebug

Models not working on iPhone?419

George private msg quote post Address this user
Hi everyone,

Anyone else having trouble loading 3D Showcases on their iPhones today? It's not working at all for us. Very frustrating.
Post 1 • IP   flag post
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CarlosFHdz private msg quote post Address this user
Iphone 6, San Diego, works fine here.
Post 2 • IP   flag post
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Jamie private msg quote post Address this user
What browser are you using?
Try another one to see if you can replicate the result, or get someone else with am iPhone to try accessing the same model
Post 3 • IP   flag post
George private msg quote post Address this user
Thanks for your help Carlos and Jamie.

Safari on iPhone 5S, iPhone 6 and iPhone 6+. Cellular and WiFi. I was only alerted to it when a client told us they had been trying to get it to work since about 15 hours ago.

I've been in touch with Matterport and it looks like it's fixed now. I'd still be interested to here if anyone has had a similar experiences.
Post 4 • IP   flag post
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Jamie private msg quote post Address this user
Interesting problem.
I've had that on an android device, but it seemed limited to my device only.
Welcome to the matterport world of problems
Post 5 • IP   flag post
ron0987 private msg quote post Address this user
I just had son view on I-phone 6 no problem.

Ron
Post 6 • IP   flag post
38136 6 6
destitute